We are a leading IT company focused on transportation and logistics companies, full of passionate people who believe in the power of teamwork, change, and innovation. If you identify with this purpose, apply now! We are seeking an application support analyst to provide timely, clear, and efficient technical support that ensures a smooth transition between product development and implementation with the client, contributing to a satisfactory experience for both internal teams and end clients. **Responsibilities:** * Provide functional and technical support to project teams during the delivery or deployment of new features. * Handle requests and requirements from internal and external clients related to failures, questions, or adjustments. * Perform basic functional validations and tests prior to delivery to the client. * Record, classify, and track reported tickets and incidents. * Document solutions, response workflows, and best practices to facilitate future support. * Act as a liaison between the development team and the implementation team to ensure effective technical communication. **Salary:** Negotiable. **Contract:** Permanent **Work mode:** Remote work with availability to visit clients when required. **Schedule:** Rotating shifts including weekends. Position type: Full-time Application questions: * Which ticketing platform do you use? * How many years of experience do you have as an application support analyst? * Do you have basic knowledge of databases? * In which city do you currently reside? * What is your salary expectation? * What is your level of Excel? (basic, intermediate or advanced)