User Service Leader

Position Summary: IPS COBERSALUD is seeking a User Service Leader with experience in PQR management and skills in leadership, assertive communication,
- User Service Leader
- PQR Management
- Leadership and Assertive Communication

Job Summary: We are seeking a Bilingual Administrative Assistant to support law firms and medical providers in the U.S. by handling calls, scheduling, documentation, and effective communication. Key Highlights: 1. Improve your English and contribute to the success of professionals in the U.S. 2. Join a team with an excellent work environment and strong teamwork. 3. Paid training and a professional growth plan. **Join Our Team as a Bilingual Administrative Assistant** **Employment Type:** Full-time (40 hrs/week) **Schedule:** Monday to Friday **Contract:** Indefinite-term contract **Location:** Medellín, Colombia **Salary Range:** $2,850,000 **English Proficiency:** Advanced level (mandatory) **Work Mode:** In-person **Why Work With Us?** At Profesor X, we value an outstanding work environment where kindness and teamwork are our top priorities. Here, you’ll have the opportunity to improve your English while contributing to the success of professionals in the United States. We offer a competitive salary and a balanced schedule of only 40 hours per week, along with a growth plan that enables you to be part of our development. **About the Position:** As an **Administrative Assistant**, you will support U.S. law firms and medical providers. Your responsibilities will include: * Answering calls professionally in English. * Managing calendars and scheduling appointments. * Organizing and managing documentation. * Communicating clearly and effectively with clients and colleagues. **Who Are We Looking For?** We seek individuals with conversational English proficiency who demonstrate polite and professional communication. You will join a team focused on customer satisfaction, and we want you to share our passion for results. **About Profesor X:** Our vision is to become the most recognized bilingual staffing company among doctors and lawyers in the U.S., employing 1,000 people in Colombia by 2026\. Our mission is to facilitate connections between U.S. professionals and talented Colombian personnel. **Performance Goals:** * Complete all administrative tasks with attention to detail and efficiency. * Handle electronic correspondence professionally. * Organize documents and manage sensitive information confidentially. **Key Skills and Competencies:** * Proficiency in Microsoft Office. * Excellent time management and multitasking skills. * Collaborative and analytical mindset. * Attention to detail and problem-solving skills. * Excellent verbal and written communication. * Positive and proactive attitude. **Education & Experience:** * Minimum English level B2 (bilingual preferred). * High school diploma required; technical or university education is a plus (not mandatory). * No prior experience required; we provide paid training. **Benefits:** * Paid training. * 40-hour workweek, Monday to Friday (no weekends). * 6 vacation days after 6 months. * Health insurance (EPS), pension, severance pay, bonus, and family compensation fund. **Physical Requirements:** Ability to sit at a desk and use a computer for extended periods. If you’re ready to grow with us and join a dynamic team, we look forward to your application! Job Type: Full\-time Work Location: In person

Valentina Rodríguez
Indeed · HR