**Customer Service Agent – Weekends Off (MONDAY TO FRIDAY) 40H** **Job Type:** Full-time. 40 hrs/week. **Contract Type:** Indefinite term. **Schedule:** Monday to Friday. **Work Mode:** IN-PERSON. **Location:** Medellín, Antioquia / Puerto Seco. **Salary Range:** $2,850,000 – $3,000,000 **Job Summary:** We are seeking a bilingual agent to provide comprehensive support in explaining and managing a medical platform. Responsibilities include assisting users in understanding the platform’s functionality, supporting resolution of specific inquiries, reviewing and managing platform-related tickets, delivering service presentations, and conducting service quality control. The ideal candidate must demonstrate clear and professional communication skills in both English and Spanish, via phone and email. Conversational-level English proficiency and exceptional customer orientation are required. **About Profesor X:** Our vision is to become the most recognized bilingual staffing company among U.S.-based physicians and attorneys, employing 1,000 people in Colombia by 2026. Our mission is to help U.S.-based doctors and attorneys hire hardworking and motivated staff in Colombia to increase productivity by expanding their workforce. We supply qualified personnel to U.S. companies, helping them achieve their business goals by providing hardworking, motivated, disciplined, and bilingual staff based in Colombia. **Why Profesor X:** We offer an excellent work environment where everyone is friendly. We provide competitive pay and a 40-hour weekly schedule from Monday to Friday. Your English will improve while working with us; we value our team members and their input, and we are experiencing continuous growth. You can be part of this growth and contribute to positioning Colombia as a country recognized for its hardworking and bilingual workforce. **Performance Objectives:** * Provide user support in understanding and using the medical platform. * Resolve specific inquiries and manage platform-related tickets. * Deliver informative presentations about the service and its functionality. * Conduct service quality control and ensure proper service operation. * Respond to calls and emails professionally and efficiently. * Organize and manage documents related to the platform. **Key Capabilities / Competencies:** * Proficient in Microsoft Office, Google Drive, and digital platforms. * Exceptional communication and presentation skills in English and Spanish. * Excellent time management, multitasking ability, and task prioritization. * Problem-solving skills and ability to deliver professional customer service. * Attention to detail and capacity to work independently. * Positive attitude and willingness to learn and adapt to new tools and processes. **Education & Experience:** * Minimum English level B2 or higher (bilingual candidate). * Minimum high school diploma. * Technical or university education preferred but not required. * Paid training provided. **Physical Requirements:** * Extended periods sitting at a desk and working on a computer. **Benefits:** * No weekend work. * 40-hour workweek, Monday to Friday. * 6 vacation days upon completing the first 6 months with the company. * Health insurance (EPS), pension, severance pay, bonus, and family compensation fund. Job Type: Full-time Work Location: In person