Job Summary: We are seeking a Bilingual Front Desk Advisor to handle calls and emails, manage support tickets, and coordinate with internal teams. Key Highlights: 1. Bilingual customer service with an empathetic focus 2. Operational problem resolution and internal coordination 3. Collaboration with international teams **Job Description:** We are looking for a Bilingual Front Desk Advisor to work on weekends (Saturday and Sunday) and **occasionally cover weekday shifts**. The ideal candidate must possess outstanding English communication skills, an empathetic approach, and a solution-oriented mindset. **Responsibilities:** * Handle customer calls and emails in Spanish and English with empathy, clarity, and professionalism. * Process international top-ups and verify transaction histories. * Create, document, and follow up on support tickets. * Identify and resolve operational errors, ensuring proper case management. * Coordinate with internal teams (technical support, operations, and others) to guarantee timely and effective resolution. * Adhere to established documentation protocols, response time requirements, and quality standards. * Collaborate with Spanish-speaking customers or international teams (Vietnam/Philippines), depending on the assigned market. **Requirements:** Advanced English proficiency (spoken and written). B2\-C1 Minimum 6 months of customer service experience. **We Offer:** \*Direct contract with the U.S. \*Hourly wage: $4\.73 USD \*On-site work mode \*Schedule (Weekends and some weekdays)\- 7-hour shifts \- 8 AM to 4 PM or 4 PM to 10 PM **Note: Training takes place on weekdays; therefore, candidates must be available for at least one week to receive training.** **This opportunity is available exclusively for residents of Medellín.** Employment Type: Part-time Application Question(s): * What is your English proficiency level? * What is your place of residence? Work Location: On-site employment
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
