GBS Intermediate Billing Associate

Description

Job Summary: This position handles manual invoicing, customer disputes, re-billing, and the creation and distribution of reports, requiring attention to detail. Key Responsibilities: 1. Identifies, investigates, and resolves customer disputes 2. Creates and processes manual billing entries 3. Maintains customer account information in billing systems **Before applying for a position, select your preferred language from the options available in the top-right corner of this page.** Explore your next opportunity with a Fortune Global 500 company. Discover innovative possibilities, enjoy our enriching culture, and work with talented teams that help you become better every day. We know what it takes to take UPS into tomorrow: people with an extraordinary combination of skill and passion. If you have the qualities and drive to lead teams, positions are ready to cultivate your skills and take you to the next level. **Job Description:** Job Summary This position handles manual invoicing, customer disputes, re-billing, and creates and distributes various reports. He/She audits and prepares adjustments and conducts investigations as needed, requiring meticulous attention to detail and ensuring all billing process steps are followed in the correct order. Responsibilities: * Prepares daily reconciliations and analyzes source documents. * Ensures accuracy of customer records and responds to customer inquiries as needed. * Identifies, investigates, and resolves any errors or customer disputes. * Edits billing-related information, updates customer billing, and ensures appropriate supporting documentation is included. * Reviews customer contracts for new pricing and updates customer exception lists. * Creates and processes manual billing entries and reviews and compares billing against customer rates. * Adds and maintains customer account information and requirements within various billing systems. Requirements: Excellent verbal and written communication skills. Proficient in Microsoft Office Word, PowerPoint, and Excel. Accounting and billing experience — preferred. English > 70% Level: 7. Hybrid work mode. Monday to Friday, 6:30 a.m. to 3:30 p.m. **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.