**Working at Flypass is outstanding—you face challenges, have opportunities to grow and learn, and encounter new scenarios every day that will allow you to demonstrate your full potential.** We want to continue growing, and for this reason, we are seeking a **CUSTOMER SERVICE ASSISTANT/ANALYST** to provide timely and effective support for user requests, managing case resolution with a strong focus on service quality, thereby contributing to a positive and trustworthy user experience. **Minimum requirements to fill this position:** \- Technical or university degree in Administrative fields. \- 1–2 years of experience in customer experience, customer service, remote customer support, or PQR (Petitions, Complaints, and Claims) departments. \- Intermediate Excel skills. \- CRM knowledge. \- Writing and spelling proficiency. \- Service-oriented attitude. \- Eagerness to learn and grow. **What we offer you:** \- Schedule: Monday to Friday, 8:00 AM to 5:30 PM. \- Salary: 2,500,000 \- Indefinite-term contract. \- Work modality: Hybrid. **If you’re interested in joining the Flypass family and meet the above requirements, apply now and send us your resume—we’ll contact you shortly.** Job type: Full-time, indefinite-term