The Operational and Administrative Support Analyst is responsible for providing comprehensive support to operations, administrative management, and guest service processes. This role ensures the proper flow of information, execution of daily controls, organizational document management, and efficient communication between operational staff and management. The position integrates operational, technological, administrative, and customer service functions, incorporating artificial intelligence (AI) tools to optimize tasks, improve communication, and strengthen decision-making by leadership. 1. Operational Control and Monitoring * Conduct daily reviews of security cameras, verifying compliance with protocols and internal policies. * Identify and report incidents, additional guests, or inappropriate behavior, generating alerts for billing or corrective actions. * Submit daily operational control reports, updates, and incident summaries to the Operations Leader. * Supervise the appropriate presentation of spaces and the execution of tasks by operational staff. 2. Administrative and Accounting Management: * Review and classify digital correspondence and institutional emails. * Maintain an up-to-date digital archive, ensuring organization, traceability, and backup. * Manage billing tasks, expense control, and organization of accounting vouchers. * Prepare administrative reports and supporting financial records for management. 3. Inventory Control: * Conduct inventories of complimentary and retail items (e.g., wine, truffles, amenities, textiles, supplies, etc.). * Monitor inventory inflows and outflows, reporting variances. * Analyze and propose digital or automated solutions to enhance inventory traceability. 4. Communication and Guest Service: * Respond to guest requests, messages, and inquiries via the Hospitable app and other official channels. * Ensure agile, empathetic, and professional communication that reflects the accommodation’s culture. * Escalate complex issues or complaints to the Operations Leader. * Support post-stay follow-up to enhance guest satisfaction and loyalty. 5. Technological Support and Digital Management: * Assist in creating and updating informational pages, databases, or digital guides (e.g., Notion, Google Workspace, spreadsheets). * Apply artificial intelligence tools (e.g., ChatGPT, Copilot, Notion AI) to automate reports, analyses, or message drafting. * Participate in digital projects and automation improvements aimed at optimizing time and operational efficiency. 6. Availability and Collaboration: * Provide operational support for two weekends per month, based on occupancy schedules and internal calendars. * Actively collaborate during peak demand periods, audits, or inspections. * Maintain a positive, proactive, and service-oriented attitude, contributing to problem resolution and continuous improvement. Employment Type: Full-time Application Question(s): * Would you like to work remotely 100% of the time? Education: * Completed university-level technical degree (Preferred) Experience: * Customer service, support, or assistant roles: 1 year (Required)