Collection Assistant

Description

Job Summary: Responsible for the administrative management of collections, ensuring case file updates, portfolio tracking, and compliance with delinquency indicators. Key Responsibilities: 1. Manages administrative collections and updates case files. 2. Maintains a segmented delinquent portfolio and ensures communication. 3. Administers payment agreements and manages collections via WhatsApp. * Conduct administrative-stage collections, updating case files in the system and storing corresponding supporting documents in the document management system. * Maintain an up-to-date delinquency-segmented portfolio, ensuring proper communication, management, notification, and credit recovery. * Ensure compliance with established performance indicators, especially the consolidated delinquency rate. * Manage the sending of assigned notifications through the collection module, both via text message and email, using the platform. * Establish, execute, and monitor payment agreements and restructured credits, ensuring fulfillment of agreed commitments. * Administer the corporate WhatsApp tool for collection management, responding to member inquiries and facilitating communication with various company departments. Employment Type: Full-time Work Location: On-site employment