**Company Description:** The Employment Service operated by Comfama is the platform that connects people with companies offering job opportunities and seeking to attract talent that contributes to their growth and consolidation. The vacancies published by Comfama Employment Service correspond to employment opportunities offered by companies in various sectors, located in Medellín and Antioquia. If you are interested in consulting vacancies to connect professionally with Comfama, we recommend visiting our website www.comfama.com option Work with us **Job Functions:** Support company requires an IT Support Assistant for its team **Salary:** 2\.854\.691 **Experience:** Minimum 3 years in technical support, help desk or IT service management in enterprise environments. **Schedule:** Full time **Contract:** Indefinite **Education:** Professional degree in Systems Engineering, Telecommunications or related fields **Responsibilities:** * Provide first-level user support for office tools, collaborative platforms and business applications * Install, configure, replace or remove equipment and software according to established procedures, complying with licensing regulations and efficient use of resources * Accompany vendors in technical tasks when required by the Infrastructure Department * Train users in the use of available technological tools, strengthening their skills and promoting high adoption of IT services **Required Operating Systems:** Windows Professional 10/11 installation, configuration, troubleshooting Windows Server 2016 or higher **Active Directory:** account management, groups, basic access policies. **Office 365 (advanced level):** Outlook, Excel, Word, OneDrive, SharePoint and Teams with ability to resolve complex incidents, configure integrations **Citrix:** basic operation, access to virtualized applications and resolution of common failures **SAP Hana:** end-user support and validation of connectivity or access * Networks and connectivity Diagnosis of LAN/WAN and SD\-WAN network issues. Basic VPN configuration and remote access troubleshooting * Cybersecurity and infrastructure Basic management and containment of cybersecurity incidents Handling of perimeter security tools (firewalls, proxies, DNS filtering, network antimalware) * Tools and methodologies Incident and request management on platforms such as OTRS, Service DEsk Magager, Calisoft, etc Knowledge and application of ITIL best practices in service support **Requirements:** Professional degree in Systems Engineering, Telecommunications or related fields **Offer Conditions:** **Net monthly salary:** 2854691