Job Summary: We are seeking an Operations Validation Assistant to block fraudulent and suspicious establishments, ensuring internal controls and achievement of objectives within a fintech company. Key Highlights: 1. Young, enthusiastic team eager to grow together. 2. Opportunities for personal and professional growth. 3. Excellent working environment. **General Description and Responsibilities** We are seeking an Operations Validation Assistant responsible for executing actions and various strategies aimed at blocking any fraudulent or suspicious establishment that violates regulations established by relevant oversight bodies, thereby providing reasonable assurance regarding the organization’s internal controls and its degree of objective attainment. We are a fintech-sector company; every project we undertake is designed to improve our own platform, with the goal of delivering the best possible service to our customers. We work across diverse industries and with companies of all sizes. We are a young, enthusiastic, friendly team with strong motivation to grow together. **Knowledge and Skills:** * Office productivity tools * Proficiency in Word, Excel, PowerPoint * Pivot tables **Education:** Technical or technological degree in administrative or legal fields **Experience:** Two (2) years in customer service centers (SAC), call centers, or auditing **Responsibilities:** * Responsible for validating transactions, merchants, and/or transactions on the payment gateway, ensuring regulatory compliance (PCI, SARLAFT) and response time requirements. * Coordinates welcome calls and emails, handles audit tickets and requests, and maintains clear communication with merchants and internal teams. * Reviews documentation, digital presence, and credit bureau inquiries to detect inconsistencies or risks. * Reports suspicious findings to the Compliance Unit and ensures proper handling within internal platforms. * Participates in feedback meetings, promotes team training, and contributes to continuous service improvement. **Salary:** $1,941,000 per month + $200,000 performance bonus **City:** Medellín **Benefits:** * Work modality: Hybrid (Medellín) * Additional vacation days. * Days off on special dates. * Excellent working environment and opportunities for personal and professional growth. * **Some benefits are subject to terms and conditions.**