Customer Care Specialist

Description

Summary: Seeking a motivated Customer Care Specialist I in healthcare to be the primary patient contact, scheduling appointments, resolving issues, and ensuring a positive experience. Highlights: 1. Handle incoming patient inquiries via phone 2. Assist with scheduling, rescheduling, or canceling appointments 3. Maintain professionalism and patient satisfaction in all interactions **Job Description:** We are seeking a motivated and enthusiastic individual to join our team as a Customer Care Specialist I in the healthcare industry. As a Customer Care Specialist, you will be the primary point of contact for the patients, scheduling appointments, providing assistance, resolving issues, and ensuring a positive experience. This role requires experience and knowledge with the Health Industry, strong communication skills, problem\-solving abilities, and a dedication to delivering excellent service. \-Full On\-Site in El poblado \-Monday to Friday \- Weekends off \-8am to 5pm **Other benefits:** * Productivity and attendance bonuses * Loyalty bonus (every 6 months) * Discounts in selected stores * Growing opportunities * Smarfit Black free (Gym membership) * Birthday off **Responsibilities:** * Handle incoming customer inquiries via phone. * Help with schedule requests (schedule, reschedule, or cancel appointments) * Assist customers with service information, order placement, and issue resolution. * Identify and escalate complex issues to the appropriate departments for resolution. * Maintain a high level of professionalism and patient satisfaction in all interactions. * Follow up with patients to ensure inquiries are resolved satisfactorily. * Document customer interactions and maintain accurate records in our CRM system. * Collaborate with other team members to improve overall customer service and satisfaction. **Requirements:** * Proven experience in a customer service or customer care role is a plus. * Excellent verbal and written English communication skills. * Strong problem\-solving and decision\-making abilities. * Ability to work independently and as part of a team in a fast\-paced environment. * Proficiency in CRM software and Microsoft Office Suite. * High school diploma or equivalent; additional education in customer service or related field is a plus. Job Type: Full\-time Application Question(s): * Do you live in Medellín or its surroundings? Language: * advanced english (Required) Work Location: In person