Customer Service Supervisor

Description

Job Summary: Comprehensive management of requirements, agent supervision, administrative support, and personnel coordination to ensure proper service delivery and project execution. Key Responsibilities: 1. Manage the resolution of customer requirements and service delivery. 2. Supervise agent work and distribute requirements efficiently. 3. Coordinate personnel for testing and manage the ticketing platform. • Manage the resolution of customer requirements and ensure proper service delivery. • Supervise agent work and distribute requirements efficiently. • Conduct follow-up meetings and record corresponding minutes. • Provide administrative support in process documentation and service management. • Ensure resource availability for project execution. • Implement optimal response times to improve service efficiency. • Manage human talent assigned to each service project. • Coordinate personnel for testing as requested by the QA Lead or Director of Software Engineering. • Administer the ticket assignment platform for agents. • Prepare departmental service reports, deliver management minutes, training records, • schedules, and meeting evidence. • Support the Projects department. • Prepare customer service follow-up and performance reports. -Requirements- Minimum education: University / Professional Degree 2 years of experience Knowledge: Coordination ability, Communication skills, Teamwork, Project management, Results-oriented mindset, Customer service, Team management, Leadership coaching Willingness to travel: Yes Keywords: resident, supervisor, assistant manager, coordinator, responsible person, manager, captain, service, customer, client