**Company Description:** We are more than 90,000 people who every day work towards our strong Purpose—Simplifying and Enjoying Life More. We operate in 9 countries and consist of leading brands positioned across various industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, Falabella Inmobiliario. Each of these makes us who we are, and together, as One Team, we continuously seek to reinvent ourselves and exceed our customers' expectations. If you are a Falabella employee, review all available courses at Academia Falabella, which will help you continue advancing your development and prepare for your next adventure with us! **Job Mission:** Conduct analysis of required information to resolve incidents, close processes, and generate department KPIs. **Job Responsibilities:** * Lead centralized resolution of incidents and process closures, channeling information from different sub-areas. * Consolidate strategic and operational indicators of the area and analyze results. * Present analyses based on process closure reports and KPI outcomes. * Generate improvement proposals based on performed analyses. * Support the development of basic operational tools in Excel (those not requiring Engineering support). * Report critical shift incidents to the Operations Manager. * Report any detected incidents with potential value loss or cases of disorder to Security. **Requirements:** Experience in logistics processes Professional Proficiency in Excel **Offer Conditions: