Summary: This role involves monitoring live operations, detecting irregularities, supporting investigations, and collaborating with teams to maintain business process integrity. Highlights: 1. Monitor live operations for policy adherence and detect irregularities 2. Support investigations by gathering evidence and preparing incident reports 3. Collaborate with cross-functional teams to maintain business integrity Position: **Senior Surveillance Controller** Location: Bogota, Colombia Employment type: Full\-time **DUTIES AND RESPONSIBILITIES:** * Monitor live operations to ensure adherence to internal policies, procedures, and regulatory standards * Detect, report, and document irregularities, suspicious behavior, or operational issues in a timely and accurate manner * Support investigations by gathering evidence, reviewing footage or data, and preparing detailed incident reports * Collaborate with cross\-functional teams (e.g., Risk, Compliance, Operations) to maintain the integrity of business processes * Provide mentorship and guidance to team members, particularly in handling complex or sensitive cases * Identify opportunities for improving surveillance practices, operational processes, and team training initiatives * Maintain strict confidentiality and demonstrate the highest ethical standards in all activities. **REQUIREMENTS:** * Native or fluent in Spanish (C1 level), with strong proficiency in both written and spoken communication * Proven experience in surveillance, monitoring, compliance, or a related field; leadership or senior\-level experience is an advantage * Strong understanding of operational risks, compliance requirements, and industry best practices * Demonstrated leadership skills with the ability to mentor and support colleagues * Excellent analytical and decision\-making abilities with a focus on identifying and mitigating risks * High attention to detail and the ability to quickly recognize irregularities in live or dynamic environments * Willingness to work flexible shifts, including evenings and weekends, in a 24/7 setting * Strong professionalism, integrity, and accountability * Effective communication skills (written and spoken), with the ability to collaborate across departments * Proficiency in Microsoft Office 365 and familiarity with monitoring or surveillance systems * Knowledge of data analysis and reporting tools (e.g., SQL, Tableau, or similar platforms) * Background in process improvement, compliance, or security\-focused initiatives. **BENEFITS:** * Comprehensive training and professional development opportunities * Competitive compensation with shift allowance where applicable * Exposure to a fast\-paced, technology\-driven environment * Opportunities for career growth and cross\-department collaboration * Supportive team culture with mentorship from experienced professionals * Health and wellness initiatives * Company events and team\-building activities.