Job Summary: We are seeking a 7*24 On-Site Support Analyst to join SoftwareOne, delivering effective technical solutions and exceptional service to users. Key Highlights: 1. Solving technical challenges and delivering exceptional user support 2. Ensuring systems operate optimally and efficiently 3. Opportunity to develop your potential in a personalized way Job Function: Software & Cloud Why SoftwareOne?: SoftwareOne and Crayon have joined forces to form a global AI-powered software and cloud solutions provider, with an ambitious vision for the future. With a presence in over 70 countries and a diverse team of more than 13,000 professionals, we offer unique opportunities for talent to grow, make an impact, and help shape the future of technology. People are at the heart of our business. We empower our teams to work without borders, innovate fearlessly, and continuously develop their skills through world-class training programs. Whether you are passionate about cloud, software, data, artificial intelligence, or building meaningful customer relationships, you will find a place here to thrive. Join us and become part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can reach a global level. The Role: 7*24 On-Site Support Analyst Are you someone who enjoys solving technical challenges and delivering exceptional user support? Are you passionate about technology and motivated to ensure systems operate optimally and efficiently? If so, this could be the ideal opportunity for you! At SoftwareOne, we are looking for an Associate – Support Analyst to ensure high-quality on-site support service, delivering effective solutions to users’ technical needs and guaranteeing an exceptional experience.### **What a typical day in this role looks like:** * Delivering quality service by providing timely and effective solutions to user requests. * Leading and resolving incidents and requirements from various operational areas. * Escalating complex situations promptly via defined channels. * Addressing and resolving issues related to hardware, software, networks, and other IT components. * Responding to user inquiries, performing diagnostics, and offering appropriate technical solutions. What We Expect From You: * Technical, technological, or professional education in Systems Engineering, Electronics, Software, or related fields. * Proven experience as an On-Site Support Analyst or in similar roles. * Solid knowledge of on-site support and hardware/software equipment maintenance (printers, VPN, technical diagnostics, conference rooms, audio, Avaya). * Proficiency in Microsoft O365, including Active Directory, Azure, Exchange, SharePoint, and related services. * Experience in Help Desk, incident management, and support delivery. * Familiarity with ITSM platforms such as ServiceNow, Jira, or similar tools. * Excellent communication skills, service orientation, and ability to interact effectively with users. * **Availability to work rotating 7*24 shifts** **Benefits:** * A unique culture grounded in lived corporate values, fostering a grateful and supportive work environment. * Opportunity to develop your potential in a personalized manner aligned with your goals in the role. * Health insurance policy * Life insurance policy * 100% disability coverage * Vacation request starting from 1 day * Employee Fund * Time off for birthdays, graduations, and weddings. * English classes and conversation sessions * Training offerings through our SoftwareOne University program * Growth opportunities * Recognition initiatives * Team-building activities