Job Summary: We are seeking a passionate Associate – Support Analyst with a strong interest in technology to solve technical challenges, deliver exceptional support, and ensure optimal system performance within a software and cloud solutions environment. Key Highlights: 1. Opportunity to develop your potential in a personalized way. 2. Unique culture with corporate values fostering a supportive environment. 3. Growth opportunities and training programs. Job Function: Software & Cloud Why SoftwareOne?: SoftwareOne and Crayon have joined forces to form a global AI-powered software and cloud solutions provider, with an ambitious vision for the future. Present in over 70 countries and supported by a diverse team of more than 13,000 professionals, we offer unique opportunities for talent to grow, make an impact, and contribute to shaping the future of technology. People sit at the heart of our business. We empower our teams to work without borders, innovate without fear, and continuously develop their skills through world-class training programs. Whether you’re passionate about cloud, software, data, artificial intelligence, or building meaningful customer relationships, you’ll find a place here to thrive. Join us and become part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can reach a global level. The Role: Support Analyst | Active Directory Are you someone who enjoys solving technical challenges and delivering exceptional user support? Are you passionate about technology and motivated to ensure systems operate optimally and efficiently? If so, this could be the ideal opportunity for you! At SoftwareOne, we are looking for an Associate – Support Analyst to deliver high-quality on-site support services, provide effective solutions to users’ technical needs, and ensure an exceptional experience.### **What a typical day looks like in this role:** * Deliver high-quality service by providing timely and effective solutions to user requests. * Lead and resolve incidents and requests from various operational areas. * Escalate complex situations promptly via defined channels. * Provide identity and access management support in Microsoft Entra ID. Manage users, groups, and permissions in Active Directory. * Assign roles and licenses in Microsoft Entra ID / Microsoft 365. What We Expect From You: Technical, technological, or professional education in Systems Engineering, Electronics, Software, or related fields. Prior experience as a Support Analyst focused on Active Directory is desirable.* Proven experience as an On-site Support Analyst or in similar roles. * Solid hands-on knowledge of on-site support and hardware/software maintenance (printers, VPN, technical diagnostics, conference rooms, audio, Avaya). * Proficiency in Microsoft O365, including Active Directory, Azure, Exchange, SharePoint, and related services. * Experience in Help Desk, incident management, and resolution. * Familiarity with ITSM platforms such as ServiceNow, Jira, or similar tools. **Benefits:** * A unique culture grounded in lived corporate values, promoting a grateful and supportive workplace. * Opportunity to develop your potential in a personalized way aligned with your goals in the role. * Health insurance policy * Life insurance policy * 100% disability coverage * Vacation request available starting from 1 day * Employee Fund * Time off for birthdays, graduations, and weddings * English classes and conversation sessions * Training offerings through our SoftwareOne University program * Growth opportunities * Recognition initiatives * Team integration activities