Customer Service Analyst

Description

Job Summary: We are seeking a customer service analyst to ensure timely and effective handling of requests, complaints, and claims, guaranteeing case analysis and follow-up. Key Responsibilities: 1. Manage and respond to complaints within established timeframes 2. Track cases and ensure their effective closure 3. Propose corrective and preventive actions to optimize processes We are currently looking for our next Customer Service Analyst. Job Objective Ensure timely and effective management of customer requests, complaints, and claims, guaranteeing information analysis, case tracking, and compliance with service level agreements defined in logistics operations. Main Responsibilities - Manage and respond to complaints within established timeframes. - Track cases and ensure their effective closure. - Prepare management reports and performance indicator reports. - Analyze databases to identify service improvement opportunities. - Participate in follow-up meetings with customers. - Support internal management audits. - Propose corrective and preventive actions to optimize the process. Required Profile: - Education: Technical degree in Logistics, Administration, or related fields. - Experience: Minimum 2 years in logistics processes and customer service management. Technical Knowledge: Intermediate Excel (pivot tables, database handling), information analysis, and management indicators. Competencies: Assertive communication, customer orientation, analytical ability, organization, and follow-up. What We Offer - Salary: 1.965.000 - Contract Type: Project-based or labor contract. - Work Mode: On-site. - Schedule: Monday to Saturday. - Location: Siberia - Calle 80 . -Requirements- Minimum Education: University / Technical Degree 2 years of experience Keywords: analyst, service, costumer, cliente