Job Summary: We are seeking a Customer Service Analyst to ensure effective handling of requests, complaints, and claims, optimizing logistical processes. Key Responsibilities: 1. Manage and respond to customer complaints promptly 2. Analyze data to identify service improvements 3. Propose corrective and preventive actions We are currently looking for our next Customer Service Analyst. Job Objective Ensure timely and effective management of customer requests, complaints, and claims, guaranteeing information analysis, case follow-up, and compliance with established service levels in logistics operations. Main Responsibilities - Manage and respond to complaints within established timeframes. - Conduct case follow-up and ensure effective closure. - Prepare management reports and performance indicator reports. - Analyze databases to identify service improvement opportunities. - Participate in customer follow-up meetings. - Support internal management audits. - Propose corrective and preventive actions to optimize the process. Required Profile: - Education: Technical degree in Logistics, Administration, or related fields. - Experience: Minimum 2 years in logistics processes and customer service management. Technical Knowledge: Intermediate Excel (pivot tables, database management), information analysis, and management indicators. Competencies: Assertive communication, customer orientation, analytical ability, organization, and follow-up. What We Offer - Salary: 1.965.000 - Contract Type: Project-based or labor contract. - Work Mode: On-site. - Schedule: Monday to Saturday. - Location: Siberia - Calle 80 . -Requirements- Minimum Education: University / Technical degree 2 years of experience Keywords: analyst, service, costumer, cliente
Juan Lopez
Computrabajo
Juan Lopez
Computrabajo
