Tocancipa Customer Service - Customer Facing Job Listings

Senior Manager, Business Control64870450370690120

Requisition ID: 240105 Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high\-performing environment. ***Purpose*** The Senior Manager, Business Control, provides strategic leadership and oversight for the Business Control function, ensuring consistent, high\-quality support for Contract Owners across the Third\-Party Management Lifecycle. This role is accountable for leading a team of Managers and Analysts who facilitate supplier onboarding, risk assessments, and lifecycle activities in alignment with Procurement and Third\-Party Risk Management policies. The Senior Manager drives operational excellence, stakeholder engagement, and continuous improvement across the enterprise. ***Accountabilities*** * Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Define and execute the vision for the Business Control function, aligning with enterprise procurement and risk management strategies. * Lead cross\-functional initiatives to enhance third\-party lifecycle management and improve service delivery. * Manage and mentor a team of Managers and Analysts, fostering a culture of performance, accountability, and collaboration * Ensure consistent execution of supplier onboarding, DDQs, payment setup, renewals, and reassessments * Ensures Operational Level Agreements are met and addresses barriers to achieving amenable and timely resolution to escalated issues. * Serve as a senior point of contact for internal stakeholders including Sourcing, Legal, Risk, Control Functions, and Business Lines. * Ensure alignment across functions and resolve escalations with a strategic and solutions\-oriented approach. * Oversee adherence to Procurement and Third\-Party Risk Management policies and procedures. * Support audit readiness and contribute to governance frameworks and policy updates. * Establish and monitor KPIs to assess team performance, service quality, and operational efficiency. * Lead transformation initiatives within the Business Control. * Provide executive\-level reporting and insights to inform decision\-making and strategic planning. * Support the development and execution of strategic plans related to third\-party lifecycle management. * In conjunction with the Director, GBS Procurement, recruits, selects and onboards permanent and contract staff. * Manages team by setting performance expectations, monitoring performance, providing coaching and feedback including the preparation of performance appraisals, and supporting individual personal development plans. * Provide input into policy updates, system enhancements, and governance frameworks. * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Contribute to a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Creates an environment in which his/her team pursues effective and efficient Support Services Operations in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Builds a high\-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching ***Reporting Relationships*** Primary Manager: Director, Global Procurement Services GBS Direct Reports:Manager, Business Control Shared Reports (solid/dotted if applicable): NA ***Dimensions*** * Oversee a team of direct full\-time employees * This role is global in nature and supports multiple categories and business units. * Key contacts include individuals across multiple Business Lines and Functions * Supports department goals \& objectives related to Value Creation * Supports adherence to Procurement and Third\-Party Management Policy * Services the Global Enterprise * Subject to SOX reporting accountabilities for controls documentation and audit support ***Education / Experience / Other Information*** * College Diploma or University Degree in related field * 5\+ years of accounting, project management, business administration, business analysis, data analyst, business process improvement, operations lead experience related to procurement and/or finance * 3\+ years of people management experience, preferably in a matrixed or cross\-functional environment. * Proven experience managing teams in procurement, third\-party risk, or vendor lifecycle operations. * Strong understanding of supplier lifecycle processes, risk management and compliance frameworks. * Strong communication and stakeholder management skills, with the ability to influence at senior levels. * Analytical mindset with experience in data\-driven decision\-making and performance reporting. * Experience with platforms such as Coupa and Icertis, with the ability to guide team usage and optimize processes is an asset * Skilled in data analysis and reporting to support performance tracking and decision\-making. * Effective written, oral, and presentation skills, with the ability to tailor messaging for diverse audiences including executives, business lines, and control functions. * Strategic thinker with a proactive approach to operational challenges. * Ability to manage multiple priorities and drive results in a fast\-paced environment. * Familiarity with Scotiabank Business Lines and Corporate Functions to support their third\-party needs * Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), with the ability to produce executive\-level reporting, dashboards, and presentations * Self\-motivated, proactive, and effective in leading cross\-functional teams. **Specific Requirements:** * Fluent in English and Spanish required + ***Working Conditions*** Work in a standard office\-based environment; non\-standard hours are a common occurrence. Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Quality Assurance Functional Associate64870450387457121

Indeed

Quality Assurance Functional Associate

**Requisition ID:** 233620 **Employee Referral Program – Potential Reward:** $200,000\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** Contributes to the overall success of Global HR Technology Quality Assurance Testing globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Accountabilities** * Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Assess QAT projects to determine the risk of releasing the code into the current test environment, specifically the possible impact to multiple projects, the degree of overlap in the applications and the code itself, within extremely tight timeframes. * Design QAT test plans; assign and review test documentation (functions, testcases, scripts); balance the need to mitigate risk with the optimal use of testing resources while adhering to UAT policies, standards and procedures. * Schedule and approve the release of projects into the QAT environment; execute complex test plans and supervise the execution of testing, co\-ordinating resources, people and environments on a daily basis to meet the specific requirements for a project; manage multiple stakeholders with conflicting time and needs requirements; co\-ordinate code delivery with external service providers. * Continually evaluate priorities for various projects in response to frequent directional changes and take decisive action as required. * Assess the results of QAT tests and take appropriate action; work closely with the development group to resolve defects; escalate issues to management when necessary; make recommendations to release the code to Production. * Work with individual project teams, during the software development life cycle, to ensure business and technical requirements have been fulfilled; contribute recommendations and assessments to ongoing project reviews. * Maintain a thorough and current understanding of a broad range of assigned banking applications, QAT code configuration, system integration, environment resources and code delivery process; provide technical advice to development teams and external suppliers on integration of specific applications within the UAT environment. * Forecast workday estimates based upon project documentation; monitor resource demands and escalate resource shortfalls or conflicts as required. * Identify and pursue opportunities to enhance personal breadth and depth of expertise and proactively apply knowledge on the job; identify and recommend enhancements or modifications to QAT processes in an effort to continually improve overall department efficiency and effectiveness. * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Champions a high\-performance environment and contributes to an inclusive work environment. **Reporting Relationships (Job Titles only)** Primary Manager: (include secondary Manager if applicable) • Quality Assurance Functional Manager / Quality Assurance Functional Specialist Direct Reports: Shared Reports (solid/dotted if applicable): **Dimensions** * Proven work experience in software Quality Assurance * Strong knowledge of software QA methodologies, tools and processes * Experience in writing clear, concise and comprehensive test plans and test cases * Experience with writing simple or complex SQL queries for data validation (must have) * Experience working in an Agile/Scrum development process (must have) * Experience with performance and/or security testing is a plus * Demonstrable, practical hands\-on experience using Jira (must have) * Strong communication skills in both English and Spanish and a demonstrated ability to resolve escalated issues effectively * Ability to deal with ambiguity in a fast\-paced environment while managing multiple competing priorities * Results focused innovator, passionate about the success of the team * Experience/knowledge of PEGA, Accounting principles, Success Factors, SAP.(nice to have) **Education / Experience / Other Information (include only those that are specific to the role)** * A degree in computer science, IT Business/Management or engineering related discipline is desirable, * 1\-2 years of demonstrable, practical hands on experience as a QA Test Engineer * B1 level of English **Working Conditions** * Work in a standard office\-based environment; non\-standard hours are a common occurrence. * Reporting into the QA Testing Specialist in Bogotá, the incumbent will be a member of the QA organization responsible for software testing across a very diverse portfolio of applications for Finance, HR, AML, Risk, Collections, Pega within Enterprise Technology. I have reviewed, and understand the key accountabilities of my role. Location(s): Colombia : Bogota : Bogota ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

111411, Los Mártires, Bogotá, Colombia

COP 200,000/year

Associate - Finance (PTP)64841033345154122

Indeed

Associate - Finance (PTP)

**Title**: Associate (Finance) PTP **Location**: GSC BOG Analyze, record, and verify all accounting records related to the account payable to the supplier and generate the corresponding reports in order to demonstrate efficiency in the processes and quality in the information delivered to the BP´s. **Key Responsibilities:** * Creation of ID in COUPA costs or Expenses * Process of invoices in S21 * Approval of invoices in SAT \& COUPA * Register and send cash payments * Registering costs in CW * Closing modules in JBA or S21 for AP menu * Generation of daily and monthly reports related to the processes. * Support the country with the different requests related to the PTP process aligned in SM. * Support at discretion in activities as your TL arranges. **Skills / Requirements:** * Students/Professionals in fields such as public accounting, finance, business administration, or financial management. * A minimum of one year of experience managing accounts payable processes. * English level B2\. * Good level of MS Excel and other MS Office tools. * Customer service and communication skills. * Teamwork and autonomy **Relevant information:** * + Type of Contract: Indefinite \- Directly with DHL Colombia.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Trainer

**About Us** **Full Potential Solutions (FPS)** is a performance\-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high\-potential career growth with a fast\-growing company. **Our Core Values:** * **Integrity** \- Do what’s right for everyone: clients, shareholders, partners \& colleagues, TEAM is more important than self, and create an atmosphere of mutual respect * **Excellence** \- Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement * **Accountability** \- Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate * **Grace** \- Respect and appreciate differences, Care for one another, Humility, Make work personal **Our Mission**: To create conditions within which people can thrive! The **Trainer** will help employees cultivate their skills and knowledge. He/She will provide complete training to share your expertise in ways that motivate others. A Trainer is an experienced educator and must have the ability to convey a message, which should only be surpassed by a deep knowledge of their field. Organizational skills and a positive attitude are important qualities that he/she has to possess. The goal is to promote efficiency and competitive advantage by developing the skills of personnel. **Duties and Responsibilities:** * Handle FST, PST, including Nesting classes * Conduct coaching sessions with agents to evaluate skills and behavior gaps * Work with Recruitment, People and Culture, and Operations Teams to manage new hire classes accordingly * Submit reports at the end of classes and endorse agents from each training phase. * Record observations for each trainee in class for recommendations and endorsements * Deliver all types of training related to customer service, sales, and process knowledge * Partner with clients in conducting TNA, designing and developing learning content * Evaluate training results and identify opportunities * Provide operational support by resolving learning gaps affecting performance * Work on projects from end\-to\-end project cycles, starting at project conceptualization to implementation, and revisions **Qualifications:** * **With 2\-4 years of related work experience as a Trainer in a BPO setup, preferably someone who handled customer service and sales campaigns** * Proven working experience in employee development or related areas. * People\-oriented and a team player. * Adequate knowledge of learning management software and web delivery tools. * Strong verbal and written communication skills and an excellent active listener. * Ability to handle sensitive matters and apply problem\-solving skills to resolve issues. * Propensity to seek out, accept, and integrate feedback professionally. * Self\-motivated, quick/continuous learner with a passion for helping people realize their full potential. * Amenable to work onsite

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Specialist AFR

**Title**: Specialist \- AFR **Location**: GSC BOG Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. **Key Responsibilities:** * Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers. * Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports. * Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3\) but also on Carrier’s websites. * Give support on track \& trace activities and performance reporting for Shipment Management Service Line. * Add value to our customers through continuous improvement initiatives. * Cross\-training within the team **Skills / Requirements:** * Students/professionals in industrial engineering, international business, or related fields. * Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus. * Good communication in English B2 (verbal and written). * Customer service and communication skills. * Teamwork and autonomy * Employees who have been in the organization for 12 months or in their current role * Employees that are not in transition projects **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

LatAm Logistics Manager64841000060673125

Indeed

LatAm Logistics Manager

LatAm Logistics Manager **Date:** Nov 20, 2025 **Location:** Bogota, DC, CO **Company:** Terumo BCT, Inc. **Requisition ID:** 34235 At Terumo Blood and Cell Technologies, our 7,000\+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world. We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. **Logistics Manager (LATAM)** **The role can be hired in Colombia, Mexico, Brazil, Chile, Peru, Argentina, Uruguay** **JOB SUMMARY** This position provides support to the LATAM Supply Chain organization. This position will provide strategic development, direction and overall management of Terumo BCT LATAM Warehouse, Logistics, and Transportation organization. The position oversees and optimizes the flow of goods and materials within Latin America, ensuring efficient and cost\-effective operations. The assigned position includes but is not limited to the essential duties and responsibilities defined below. **DUTIES AND RESPONSIBILTIES** * Responsible for the LATAM warehouse, logistics, and transportation functions for Terumo BCT. * Develops and directs implementation of plans of the LATAM warehouse, logistics, and transportation to achieve cross\-functional goals. * Responsible for managing both third\-party logistics providers and internal logistics operations, optimizing warehousing, transportation, and order fulfillment. * Responsible for the development of the optimal LATAM warehouse and logistics strategy that best meets the global customer contract requirements, global inventory optimization, and LATAM SIOP requirements. * Responsible for the LATAM transportation functions, including trade and security regulatory compliance. * Responsible for the development of the LATAM warehouse and logistics processes for Terumo BCT. * Responsible for LATAM assurance of supply chain compliance in a regulatory environment. * Responsible for the successful relationship and contract management of the existing Terumo BCT LATAM warehouse and logistics supplier relationships, agreements, processes/systems development and improvement. * Accountable and responsible for the integration of the selected logistics strategy with the overall Terumo BCT business goals and objectives, as well as financial responsibilities and achieving results. * Provides key support and initiative in the Sales and Operations Planning (S\&OP) processes. * Continuously monitoring and analyzing logistics and warehouses performance, identifying areas for improvement in areas like warehouse capacity, last\-mile freight, and international freight. * Works with internal and/or external resources to resolve problems of exceptional complexity and sensitivity. * Participates and promotes staff participation on cross\-functional and/or inter organizational teams. * Directs the development and management of budget for areas of responsibility. * Provide support for LATAM and Global Logistics Projects as required. **MINIMUM QUALIFICATION REQUIREMENTS** **Education** Bachelor’s degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered. **Experience** * Requires six or more years of experience in warehouse, logistics, and transportation in a Global environment. * Demonstrated management experience with regional and domestic warehouse operations, logistics network modeling, transportation modes and requirements, international shipping requirements, import/export compliance and management, warehouse management, and warehouse facility operations, including benefits and risks of shipping modes and storage method alternatives. * Experience in the medical or pharmaceutical industry preferred. * Demonstrated experience in inventory control methods, inventory expiration requirements, and achieving metrics. * Proven leadership and managerial abilities demonstrated by developing, coaching, and training others in an organizational setting. **Skills** * Demonstrated ability to lead and motivate a team, fostering a collaborative and high\-performing environment. * Demonstrated ability to identify and resolve complex logistics challenges. * Demonstrated ability to analyze data, identify trends, and develop data\-driven solutions. * Demonstrated ability to summarize information and report meeting minutes. * Demonstrated ability to support complex projects. * Demonstrated understanding of accounting and finance to analyze costs and benefits of strategies, projects, or initiatives. * Demonstrated ability to work proactively in a global environment developing strong linkages at all levels. * Strong interpersonal and negotiation skills. * Knowledge and use of relevant PC software applications and skills to use them effectively. * Demonstrated ability to communicate effectively both verbally and in writing. **Certificates, Licenses, Registrations** CTL (Certification in Transportation and Logistics) and / or) CSCP (Certified Supply Chain Professional) preferred. \-Or\- An equivalent competency level acquired through a variation of these qualifications may be considered. **PHYSICAL REQUIREMENTS** Typical Office Environment requirements include reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. * Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan. * In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue. * We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo. * We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries. * Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare. + Respect – Appreciative of others + Integrity – Guided by our mission + Care – Empathetic to patients + Quality – Committed to excellence + Creativity – Striving for innovation **Job Segment:** Warehouse, Pharmaceutical, Manager, Medical Device, Pharmaceutical Sales, Manufacturing, Science, Management, Healthcare, Sales

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Specialist - Finance (RTR)64840975847427126

Indeed

Specialist - Finance (RTR)

**Title**: Specialist (Finance) RTR **Location**: GSC BOG **Key Responsibilities:** * The role is responsible for performing accounting adjustments in the GL and Cash module, preparing and analyzing bank reconciliation processes, generating and supporting the CREST reporting process, fixed asset management and balance sheet account analysis. * Generate JBA information corresponding to the Balance Sheet accounts. * Perform analysis report of balance sheet accounts. * Elaborate the analysis of expenses, detect variations and argue the reason for them. * Perform bank reconciliations of the different LATAM countries. * Perform module revaluation process. * Execute closing of fixed assets, cash and GL modules. * Perform registration of fixed and variable provisions. * Receive the different information from the different areas of the company and report this information in the CREST Platform. * Support the country with the different requests related to the RTR process. **Skills / Requirements:** * Professionals/students in accounting. * Good level of MS Excel and other MS Office tools. * A minimum of 2 years of experience managing accounts payable processes. * Customer service and communication skills. * Teamwork and autonomy * English level B2 **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Expert Sales Support

**Title**: Expert SLS AFR **Location**: GSC BOG Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation. **Key Responsibilities:** * Receive quote request * Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case. * Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request. * Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt. * Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance. * Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis. * Find improvements and efficiencies and discuss open topics and issues. **Skills / Requirements:** * Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. * At least 1 years in Logistcs process * Good level of MS Excel and other MS Office tools. * Good communication in English (verbal and written). * Customer service and communication skills. * Teamwork and autonomy **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Invoice To Cash Specialist64748991361154128

Indeed

Invoice To Cash Specialist

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. **What You Can Expect** ----------------------- Cash Applications Specialist is responsible for processing payments for the department. This position will also be responsible for being able to see trends in payments, identifying patterns and contacting and escalate with collection team. Work closely with Customer Service and Sales Organization. Provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders. **How You'll Create Impact** ---------------------------- Cash Applications and Remittance Receipt o Receive Payment Receive and Apply Reverse Payment Receipt Credits Cards and returns checks Receive and Apply Credit Cards Receive and Apply Checks ACH o Receive and Apply Buyer Initiated Payment Perform Automatic Cash Application Perform Manual Review to Match Unapplied Funds Request Remittance Advice from Customer Provide Remittance Advice Receive Remittance Advice and Store Appropriately Perform Cash Research for Unapplied Funds o Validate Total Cash Applied Work towards established goals and meet metrics Provide cross\-team and back\-up support Ensure adherence to Finance and Compliance policies F\-01694A Support management with various projects, identification, development and implementation of continuous process and service improvement initiatives **What Makes You Stand Out** ---------------------------- * Excellent Customer Service skills * Excellent Communication skills (oral and written) * Excellent interpersonal and rapport\-building skills, strong team\-player * Positive attitude, proactive and flexible. * Good organization skills and problem solving skills. * Good analytical skills * Ability to follow instructions and procedures and work towards set goals * Ability to work under pressure and deal with competing priorities * Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) require **Your Background** ------------------- * 2 Years of relevant work experience or combination of work experience and advanced education. * Preferred experience in accounts receivable and cash application Language Requirements * Ability to read, write and speak English fluently. * Ability to speak Spanish, Portuguese or French is a plus. **Physical Requirements** ------------------------- **Travel Expectations** ----------------------- EOE/M/F/Vet/Disability

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Customer Service Representative - Bilingual (Early Morning)64705507114114129

Indeed

Customer Service Representative - Bilingual (Early Morning)

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Project Data Manager

**Description** Project Data Manager Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full\-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: **WORK HERE MATTERS EVERYWHERE** Why Syneos Health * We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. * We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. * We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. **Job Responsibilities** Responsibilities: * Acts as Functional Lead for Data Management including primary contact for internal liaison between Data Management/Operations and Project Management, Clinical Monitoring, and other functional groups * Coordinate the work of the assigned Data Management/Data Operations team * Ensures launch, delivery and completion of all Data Management activities and milestones according to contractual agreement and relevant Standard Operating Procedures (SOPs), guidelines, and regulations * Provides project specific training to internal and external audiences as required * Responsible for financial management of assigned projects / programs, including revenue recognition, changes in scope and participation in internal project review meetings, including liaison with Finance and Contracts groups as needed * Monitors and communicates project progress to the Sponsor and project team including use of project status reports and tracking tools/metrics to enable in stream data collection and query management * Plan, manages and requests resources for assigned projects * Develop and maintain project plans, specifications and documentation in line with SOP requirements * Maintains documentation on an ongoing basis and ensures that all TMF filing is complete and up to date * Participates in, and presents at internal, Sponsor, third\-party, and investigator meetings * Plans for and creates necessary documentation to support internal and external audits; participates in such audits * Trains and mentors data management staff * Prepares input for, and participates in proposal bid defense meetings * Maintains proficiency in Data Management systems and processes through regular training * Performs other work related duties as assigned. Minimal travel may be required (up to 25%) Qualifications: * BA/BS in the biological sciences or related disciplines in the natural science/health care field or Registered Nurse. In lieu of degree, equivalent relevant work experience. * Clinical data management experience or an equivalent combination of education and experience. * Experience of Clinical Data Management practices and relational database management software systems. * Strong project management skills and knowledge of project management methodologies * Demonstrated staff leadership skills. * Contract Research Organization (CRO) experience preferred. * Direct exposure to Oracle Clinical, Rave, or Inform systems. Knowledge of medical terminology, clinical data, and ICH/Good Clinical Practices. * Proficiency in MS Windows navigation, Word, Excel, PowerPoint, and email applications. Effective oral and written communication skills. * Strong presentation skills * Good organizational, planning, and time management skills with the ability to multitask under tight deadlines while providing attention to detail. * Ability to be flexible and adapt to change, to work independently, as well as part of a multidisciplinary team. * Ability to make effective decisions and manage multiple priorities in a highly dynamic environment. **Get to know Syneos Health** Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000\+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever\-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com **Additional Information** Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. **Summary** Responsible for project management of all the data management services for the assigned projects. Ensures the contracted Data Management activities for projects are carried out by the Company in accordance with the executed contract and the Sponsor’s expectations.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Logistics Coordinator

**Job Summary:** As a Logistics Coordinator, you will be responsible for overseeing and supporting the operational execution of freight shipments handled by freight brokers. You will serve as a key point of contact between drivers, customers, and brokers, ensuring accurate tracking, timely deliveries, clear communication, and exceptional customer service throughout the transportation process. Strong organizational skills, attention to detail, and proactive communication are essential for success in this role. **Key Responsibilities:** **Shipment Tracking and Monitoring:** * Send tracking links to customers and provide continuous shipment updates. * Monitor the status of each driver to ensure timely pick\-ups and on\-time deliveries. * Maintain full control of all assigned loads and report accurate status updates to the freight broker. **Driver Coordination:** * Contact drivers to verify shipment status and confirm that operations are running smoothly. * Schedule delivery appointments and communicate details clearly with drivers. * Program and update ETAs (Estimated Time of Arrival) for all driver stops. **Customer Service and Communication:** * Respond promptly and professionally to emails, with a strong emphasis on excellent customer service. * Keep customers informed of any changes, delays, or issues affecting their shipments. **Route Planning and Time Management:** * Analyze delivery routes and estimated transit times. * Update routing and delivery time information accurately within the system. **Documentation and System Management:** * Review shipment documentation carefully and submit it correctly to customers. * Upload and maintain accurate load information in the system. * Review Proof of Delivery (PODs) thoroughly to ensure correctness and completeness. **Problem Reporting and Resolution:** * Identify, report, and escalate any issues that occur during transit in a timely manner. * Communicate incidents or delays effectively to both the freight broker and customers. **Qualifications:** * Experience in logistics, transportation, or freight coordination roles is preferred. * Excellent communication and customer service skills. * Strong attention to detail and ability to manage multiple loads simultaneously. * Familiarity with logistics systems and shipment tracking tools. * Ability to work independently in a fast\-paced environment. * Strong organizational and time\-management skills. Job Type: Full\-time

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Customer Service Representative646631914488341212

Indeed

Customer Service Representative

**Company Description** **About Sutherland** Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market\-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland *Unlocking digital performance. Delivering measurable results.* **Job Description*** Act as the first point of contact for customers through phone and email. * Communicate professionally, empathetically, and efficiently in every customer interaction. * Facilitate communication between customers and internal departments. * Handle inquiries related to orders, purchases, billing, and similar topics. * Identify and route each inquiry to the correct department. * Play a key role in ensuring a smooth and positive customer experience. **Qualifications*** Education: Bachelor’s degree or studies in Computer Science or a related field preferred, but not mandatory. * Communication Skills: English B2 required. Must demonstrate excellent verbal, written, and listening abilities. Ability to effectively engage in conversations with North American customers, including understanding common references, slang, and technical terms. * Team Collaboration: Willingness and availability to collaborate with Product, Program, Marketing, and Engineering teams. * Customer Service Skills: Solutions\-oriented mindset with a passion for customer experience. Must exhibit polished etiquette, effective delivery, and the ability to handle difficult customers with a positive approach. • Problem\-Solving Skills: Strong analytical and logical troubleshooting skills. Ability to work under pressure in a highly flexible environment. • Technical Tools Knowledge: Experience with Salesforce, Confluence, and Microsoft Office is preferred. * Availability for Onsite Work: Open to working onsite at North Point (Torre Krystal) facilities. * Time Flexibility: Preparedness to work flexible hours to meet the demands of varying shifts and customer needs **Additional Information** This is an 100% onsite position in our Torre Krystal Facilities (Bogotá)

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Analyst, Corporate Credit Services, Global Wholesale Operations646162601442591213

Indeed

Analyst, Corporate Credit Services, Global Wholesale Operations

Requisition ID: 242865 Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high\-performing environment. ***Purpose*** Contribute to the success of the Corporate Lending Services Team by performing various loan servicing functions. Key responsibilities include triaging emails, reviewing loan instructions, reconciliation of cash breaks, and audit related activities/requests maintaining accurate controls in our enterprise book of record. This ensures compliance with credit authorizations and limits. A significant aspect of the role is leading exception management, where the Analyst is responsible for identifying discrepancies and effectively resolving them. Additionally, the Analyst will contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. The Analyst will also participate in continuous improvement initiatives aimed at enhancing our processes and mentoring entry\-level Analysts. **Accountabilities** * Investigate daily cash reconciliation exceptions using data from multiple sources to propose matches or assign further investigation for timely resolution. * Execute and reconcile loan payment while ensuring timely processing and resolution of past dues and management of all exception items in accordance with team's SLAs. * Using data from multiple sources, prepare and disseminate oversight, management and ad\-hoc reporting to internal teams and senior management on a daily/weekly/monthly/quarterly basis. * Support the fulfillment for internal and external audit processes by gathering deal documentation for requested data elements, verifying successful translation into our systems of record, and delivering the results in an accurate and secure manner. * Leads by example modelling Scotiabank’s desired behaviors and drive to deliver timely accurate results, guiding and assisting junior team members to achieve better positive outcomes * Regularly review and propose optimization opportunities where possible, documenting expected benefits and proposed operational methods for review. * Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to resolve day\-to\-day servicing issues and reduce business and client impact with managerial direction as required. * Understand and ensure the Bank’s risk appetite and risk culture are considered in day\-to\-day activities and decisions, escalating as required. * Support an environment in which we pursue effective and efficient operations while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations in accordance with Scotiabank’s Values, its Code of Conduct, and with respect to various risk areas – Operational risk, regulatory/compliance risk, AML/ATF/sanctions risk and Business Conduct governed under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. * Contribute to a high\-performance environment with a positive inclusive attitude, effective communication, and thoughtful time and organization planning. * Champion a customer focused culture to deepen relationships and leverage broader Bank relationships, systems, and knowledge. Reporting Relationships (Job Titles only) Primary Manager: (include secondary Manager if applicable) • Manager, Sustainment \& Control – Corporate Lending Services * Senior Manager, GBS / GWO / Corporate Lending Services Direct Reports: • None Shared Reports (solid/dotted if applicable): • None ***Dimensions**** Operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits. * Ability to manage several priorities often in with a high degree of urgency * Works well within a team atmosphere but can work independently * Analytical thinking required to resolve complex problems, issues and determine appropriate solutions and resolutions * Ability to communicate concerns effectively and concisely * Ability to build relationships and establish trust * Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as they relate to the maintenance activities of Commercial and Small Business clients (i.e., pricing, retro adjustments, special arrangements, standby fees, etc.) * Processing for deals (size and respective limits will vary subjected to segment and tasks). * Investigate all adjustments \& corrections ensuring entries are prepared accurately and processes with the appropriate level of approval. * Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives * Business Units supported include but not limited to: Global Banking \& Markets * Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary. * Participates in the implementation of efficiency\-focused improvements to operating procedures and/or systems to meet Bank regulations by participating in pilots and “test \& learn” as required. Participates in cross\-training to broaden skillsets across different areas. **Education / Experience** * English level B2\+ Conversational Level * Post\-Secondary Education and a minimum of 1 year of relevant working experience in Financial Services or related industry. * Proven customer service and communication skills, with ability to prioritize * Working knowledge of lending products, services, and procedures * Proven customer service skills, as well as flexibility to adapt to changing environments. * Thorough knowledge of the Bank’s transactional services * Working knowledge of Microsoft Office (Excel, Word, and Outlook) **Working Conditions** * Standard office\-based environment or hybrid of in\-office and remote * Supports Canadian statutory calendar for province Ontario * Non\-standard hours are a common occurrence Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Hire & Onboarding Advisor646162601610271214

Indeed

Hire & Onboarding Advisor

**Requisition ID:** 225801 **Employee Referral Program – Potential Reward:** $0\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** Responsible for providing a consistent and timely approach for Workforce Security Screening (WSS) review and adjudication activities, including but not limited to screening administration, responding to inquiries, and reporting. This role also provides support for program and process escalations, interaction with the screening vendor, and interaction with other key stakeholders as required. **Accountabilities** * Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. * Initiate ongoing screening for active workers as required. * Collaborates with key stakeholders throughout the workforce security screening process. * Assesses and interprets the level of complexity of WSS files that require adjudication (Tier I, II, and III), escalates as required. * Conducts Tier I review (identify discrepancies and errors) and adjudication (FTE and contingent workers as required). * Monitor, track and report on WSS activities and KPIs to identify trends and program improvement opportunities. * Training new team members on processes and procedures. Continuously improve the training experience and update desktop procedures, training guides and job aids as necessary. * Ensures proper usage of knowledge management and case management tools to effectively respond to, document and monitor WSS activities. * Determines and communicates start dates as required. * Prepare rescind offer correspondence and track candidate status in Success Factors. * Connects with candidates for supporting documentation as required. * Act as subject matter expert on WSS and Work Permit activities and attend regular meetings with key stakeholders to support program updates. * Seeks opportunities to improve departmental processes and customer service by identifying service deficiencies, and recommending solutions to Senior Manager, Hiring \& Onboarding. * Understands how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and Decisions * Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct. * Champions a high\-performance environment and implements a people strategy that attracts, retains, develops and **Reporting Relationships** * Primary Manager: Workforce Security Screening Lead, GHR Services \- Operations * Direct Reports: NA * Shared Reports: NA **Dimensions** * Conducts Tier I adjudication for WSS activities * Provide support to employees on Work Permits * Significant volume of transactions * Responds within established SLAs * Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule . **Education / Experience / Other Information** * Minimum high school degree, or students starting the career in different fields \- not specifically in Human Resources or Administration areas * Fluent and conversational English Level \- At least B2 * CHRP designation (or in pursuit of) an asset * Knowledge of HR transactions * Risk management mindset * Deep understanding of Bank policies and procedures * Strong written and verbal communication skills * Strong relationship management and interpersonal skills * Strong judgment and problem\-solving skills * Strong analytical and strategic thinking skills * Strong Excel Knowledge in formulas and pivot tables (Basic\-Intermediate level) * Attentive to details and deadlines * Proven teamwork capabilities * Flexibility and ability to adapt to changing work environments * Ability to maintain confidentiality Location(s): Colombia : Bogota : Bogota ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Analyst, Corporate Credit Services - GWO - (solo referidos)646162601768981215

Indeed

Analyst, Corporate Credit Services - GWO - (solo referidos)

**Requisition ID:** 214124 We are committed to investing in our employees and helping you continue your career at ScotiaGBS ***Purpose*** Contribute to the success of the Corporate Credit Services Team by performing various loan servicing functions. Key responsibilities include triaging emails, reviewing loan instructions, processing credit documents, validating lending calculations, and maintaining accurate balances in our enterprise book of record. This ensures compliance with credit authorizations and limits. A significant aspect of the role is leading exception management, where the Analyst is responsible for identifying discrepancies and effectively resolving them. Additionally, the Analyst will contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. The Analyst will also participate in continuous improvement initiatives aimed at enhancing our processes and mentoring entry\-level Analysts. #### ***Accountabilities*** * Manage and support all activities related to the loan and Letter of Credit lifecycle, including document review, initial funding, drawdowns, paydowns, rollovers, rate changes, amendments, and loan maturities. * Oversee a portfolio of medium to complex corporate loans and letters of credit, ensuring accuracy and integrity in data management, accounting reconciliation, and record\-keeping. * Administer instructions from agents on participations and direct deals, verifying limit availability and accuracy of calculations during fund disbursement. * Coordinate internal funding requirements to support daily loan servicing activities and manage exceptions * Execute and reconcile loan payment while ensuring timely processing and resolution of past dues and management of all exception items in accordance with team's SLAs. * Classify and archive emails in Outlook promptly. * Monitor case creation in Arteria for correct classification and manage reconciliation reporting to ensure synchronization between systems. * Support the production of daily operational reports, utilizing large datasets in Microsoft Excel and Power BI to maintain centralized reporting within the Corporate Credit Services (CCS) team. * Develop and maintain metrics tools, templates, and training materials based on stakeholder needs. * Assist in implementing effective change management strategies for new systems. * Investigate daily cash reconciliation exceptions using data from multiple sources to propose matches or assign further investigation for timely resolution. * Assist in implementing a quality control program for CCS operations by reviewing documentation accuracy, maintaining a QC database, and preparing information for audits. * Prepare oversight, regulatory, management, and ad\-hoc reports for internal teams and senior management on a regular basis while ensuring adherence to compliance standards. * Regularly review processes for optimization opportunities. * Update standard operating procedures to reflect modern practices while contributing to a high\-performance team environment. * Champions a client\-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. * Maintains up\-to\-date knowledge and understanding of relevant products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications. * Participates as an active partner, and initiates changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services. * Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to: + Resolve day\-to\-day servicing issues and reduce business and client impact with managerial direction as required. * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct. ***Dimensions*** * Operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits. * Ability to manage several priorities often in with a high degree of urgency * Works well within a team atmosphere but can work independently * Analytical thinking required to resolve complex problems, issues and determine appropriate solutions and resolutions * Ability to communicate concerns effectively and concisely * Ability to build relationships and establish trust * Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as they relate to the maintenance activities of Commercial and Small Business clients (i.e., pricing, retro adjustments, special arrangements, standby fees, etc.) * Processing for deals (size and respective limits will vary subjected to segment and tasks). * Investigate all adjustments \& corrections ensuring entries are prepared accurately and processes with the appropriate level of approval. * Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives * Business Units supported include but not limited to: Global Banking \& Markets * Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary. * Participates in the implementation of efficiency\-focused improvements to operating procedures and/or systems to meet Bank regulations by participating in pilots and “test \& learn” as required. * Participates in cross\-training to broaden skillsets across different areas. **Education / Experience** * Post\-Secondary Education and a minimum of 1 year of relevant working experience in Financial Services or related industry. * Proven customer service and communication skills, with ability to prioritize * Strong Communication in English (written \& verbal) and Organizational Skills. * Working knowledge of lending products, services, and procedures * Proven customer service skills, as well as flexibility to adapt to changing environments. * Thorough knowledge of the Bank’s transactional services * Working knowledge of Microsoft Office (Excel, Word, and Outlook) * English level B2\. \#Li\-Hybrid Location(s): Colombia : Bogota : Bogota ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Associate SLS

**Title: Associate SLS \- Sales Support** **Location: GSC BOG** **Key Responsibilities**: Provide support to the Sales Support team in US by: **Skills / Requirements****:** * Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. * At least 1 years in Logistcs process * Good level of MS Excel and other MS Office tools. * Good communication in English (verbal and written). * Customer service and communication skills. Teamwork and autonomy

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Warehouse worker II

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill \+ passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. This position may utilize heavy machinery to complete tasks. This position performs other tasks as assigned. **Responsibilities:** Receives, inspects, and stocks inbound products. Receives returns, counts and confirms quantities, determines condition and completes paperwork. Obtains orders and selects products from the proper locations. Verifies accuracy of orders picked. Stages and securely packs products. Arranges for pick\-up of shipments, contacts carriers and coordinates schedule. Handles products and performs duties according to client procedures and government/compliance regulations. Palletizes cases, wraps, and loads skids onto trailers. Creates shipping labels and other paperwork for parcels to maintain accurate shipping data in warehouse management system. Safely operates various power equipment. Responds quickly to customer/client inquiries, resolves problems, and communicates service issues to supervisor. **Qualifications:** High school diploma, GED, or International equivalent Warehouse experience \- Preference Forklift experience \- Preferred **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

QVQG+8J Cota, Cundinamarca, Colombia

Negotiable Salary

Indeed

Expert SL

**Title**: Expert SLS AFR **Location**: GSC BOG Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation. **Key Responsibilities** * Receive quote request * Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case. * Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request. * Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt. * Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance. * Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis. * Find improvements and efficiencies and discuss open topics and issues. **Skills / Requirements**: * Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. * At least 1 years in Logistcs process * Good level of MS Excel and other MS Office tools. * Good communication in English (verbal and written). * Customer service and communication skills. * Teamwork and autonomy **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

COLOMBIA Internship Program 2026645320477052181219

Indeed

COLOMBIA Internship Program 2026

In GM Financial, we believe in the growing potential of the new generations! GM Financial seeks to create a succesful organization and deliver outstanding business performance through the development of people and teams. To be a succesful business, we are looking for resourceful and inspired people who will make a difference in the development of our team, the skills and capabilities of our organization. We are looking for interns studying in Financial, Administrative, IT and similar areas. We are looking for proactive people with good soft skills and willingness to learn and get better day by day! * Location: Bogotá, Colombia * Reporting * Data Analysis * Internal and external communication * Improvement projects according to the area * Internal customer service * AdHoc activities * Among other activities... * Active student in Business, Marketing, Finance, Accounting, Engineering or related is required. * Availability to work 35 hours weekly (aprox 6\-7 hours daily). * Be located in Bogotá, Colombia or surroundings. * Have the university permit to initiate the internship program. * Strong oral and written communication skills in Spanish and English. * Teamwork and collaborative attitude. * Ability to multitask. * Highly responsible and proactive attitude. * Customer focused approach. * Intermediate Microsoft Office Skills.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Expert OFR OAM

**Title**: Expert \- OFR OAM (Freight Forwarding) **Location**: GSC BOG The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience. **Key Responsibilities:** * Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) * Ocean operational knowledge covering shipment creation, track and trace and delivery at destination. * Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands * Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer * Meet all commitments to the customers in terms of follow\-up/ongoing communication * Follow up with DGF operations for booking/schedule/pre\-alerts. Validate and share details with the customer * Exception coordination/resolution with DGF operations \& simultaneously send proactive updates to the customer * Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales * Record any customer complaints; solves customer complaints or assigns tasks to other functions * Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer. **Skills / Requirements:** * Professionals in industrial engineering, international business, or related fields * Minimum of 1 year in Freight Forwarding * Excellent verbal and written communication skills \& business skills in English, Portuguese and Spanish * Customer service and communication skills. * Teamwork and autonomy **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Expert OFR

**Title**: Expert OFR (Control tower) **Location**: GSC BOG Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. **Key Responsibilities:** * Analyze, process instruction/requirements and manage the import/ export OFR operations for different customers. * Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports. * Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3\) but also on Carrier’s websites. * Give support on track \& trace activities and performance reporting for Shipment Management Service Line. * Add value to our customers through continuous improvement initiatives. * Cross\-training within the team **Skills / Requirements:** * Students/professionals in industrial engineering, international business, or related fields. * Minimum of 1 year in Logistics. OFR Knowledge is a plus. * Good communication in English B2 (verbal and written). * Customer service and communication skills. * Teamwork and autonomy * Employees who have been in the organization for 12 months or in their current role * Employees that are not in transition projects **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Associate Director, Service Delivery645210253258261222

Indeed

Associate Director, Service Delivery

**Customer Service and Support** **Location** Bogota, Colombia Job Title: Associate Director, Service Delivery Job Description Location: COL Bogota \- Mallplaza \- Avenida Calle 19 \# 28 \- 80 Language Requirements: Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Sales Support Specialist645210253104671223

Indeed

Sales Support Specialist

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Specialist SLS

**Title**: Specialist SLS AFR **Location**: GSC BOG Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation. **Key Responsibilities:** * Receive quote request * Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case. * Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request. * Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt. * Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance. * Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis. * Find improvements and efficiencies and discuss open topics and issues. **Skills / Requirements:** * Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. * At least 1 years in Logistcs process * Good level of MS Excel and other MS Office tools. * Good communication in English (verbal and written). * Customer service and communication skills. * Teamwork and autonomy **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia. * Performance bonus to 16% of salary

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Service Now Administrator Associate645209845831711225

Indeed

Service Now Administrator Associate

Requisition ID: 227899 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast\-paced environment, where we’re always committed to results, in an inclusive, diverse, and high\-performing culture. **Purpose** We are the Service Management Technology (SMT) team under GET \- Service Management Technology. We utilise the ServiceNow tool to provide the enterprise asset management and configuration management database, along with the enterprise ticketing system for incident/problem/change and service requests. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit. **Accountabilities** Reporting to the Support Manager of Service Management Technology, the candidate will be responsible for development, maintenance, and support of the enterprise ServiceNow application in a fast\-paced environment. The primary focus of this role will be on the ServiceNow application, as part of a small, empowered team focused on all modules of the Servicenow platform. The with the team's scope, the primary focus (80%) of the role will be to troubleshoot complex issues and provide fixes / solutions for deployment. While the secondary focus (up to 20%) is the day to day operations, new project initiative involvement, and stability of the existing deployed modules. As part of your directive to ensure system availability, you will be reachable, 24x7, by rotational pager. **Is this role right for you? In this role you will:** You enjoy providing support in a fast\-paced environment. Enjoy providing improvements, recommendations and solutions on existing processes and tools. Get a deep satisfaction in applying your troubleshooting and root cause analysis to address bugs, or finding workarounds, or other methods to solve problems. Participate in solution design discussions with peers and internal customers. Work in conjunction with the technical lead and architects. Manage ServiceNow Platform deployment and support in ServiceNow. Assist as first and second level support for the ServiceNow incidents and Service Requests. May require overtime and on\-call support occasionally. **Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:** 1\-3\+ years of System Administration or development experience with ServiceNow 1\-3\+ years of hands\-on experience troubleshooting issues and developing the solution within the ServiceNow platform. 1\-3\+ years of hands\-on working experience as a member of a medium or large sized help desk. Certified ServiceNow System Administrator certification or training, Nice to have ITIL Foundation certification or Training University and/or College in Computer Science or related disciplines. Experience with System Development Life Cycle and Test methodology. Ability to do research and development of new ways to leverage the ServiceNow Platform. Strong analytical skills to review Import payloads, monitor integrations and discovery schedules, maintain discovery schedules and dates. Multilingual (English/French/Spanish) is a plus. \#Li\-Hybrid \#COLGBS Location(s): Colombia : Bogota : Bogota ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Senior Manager, Sourcing and Supplier Management645209845345301226

Indeed

Senior Manager, Sourcing and Supplier Management

**Requisition ID:** 239197 **Employee Referral Program – Potential Reward:** $0\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** The Senior Manager is responsible for overseeing the GBS Sourcing and Supplier Management team and supporting Global Procurement project activities. This role offers a strategic view of third\-party supplier relationships across business lines and regions, working closely with senior leadership to align goals, drive innovation, and improve performance. In addition to supporting key supplier engagements, the Senior Manager proactively identifies and mitigates risks related to information security, regulatory compliance, legal exposure, and financial health. The role ensure supplier performance meets contractual obligations and that financial spend aligns with approved budgets and business cases. **Accountabilities** * Collaborate with Business Unit and Operations leaders to fully understand key business drivers, spend drivers, and achieve required support levels. * Proactively work with the Business Line contract owners to understand business needs, business strategy, and pipeline of contract renewals to build an overall supplier contract strategy, with consideration for consolidation and reduction of contracts where opportunity exists. * Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Provides category support within and across the Bank’s business segments and serve as a key contributor to a well\-developed and evolving supplier management process with oversight and accountability for key vendor contracts and performance. * Act as an issues/incident escalation point for the supplier that may have an enterprise\-wide impact. * Monitors and consolidates performance to ensure contract compliance and support escalations with an enterprise\-wide impact or not resolved at the business level. * Contribute to a disciplined effort to influence spend and drive cost savings across all business segments. * Ensures strong third\-party management practices aligned to enterprise model are in place to drive continuous improvement. * Leads identification of value creation or supplier savings opportunities with Strategic Sourcing lead and Business Lines. * Understands how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct. * Champions a high\-performance environment and implements a people strategy that attracts, retains, develops and motivates team members by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team. * Collaborates with supplier management managers/strategic sourcing managers and the GPS business partners to ensure ONEGPS support and delivery to our business partners across the Bank. * Responsible for an up\-to\-date supplier portfolio that has complete and accurate information demonstrating the supplier ecosystem/portfolio is free of risk (operational, regulatory, financial, reputational, etc.), performance, financial variances against contract and policies. * Coordinate the identification, classification/segmentation and ranking of supplier risks, risk impacts and performance across the assigned suppliers within the Procurement portfolio. * Accountable for adhering to a consistent, repeatable approach to managing the risk/performance of their assigned low/medium risk supplier portfolio to the organization through regular evaluation and reporting at the mandated periodic intervals (monthly, quarterly, annually). * Ensure third\- (and fourth\-) party supplier compliance to contract obligations for both risk/performance/financial, including any regulatory compliance items. **Reporting Relationships** **Primary Manager:** Director, Global Procurement Services GBS **Direct Reports:** Manager, Strategic Sourcing Manager, Supplier Management **Shared Reports (solid/dotted if applicable):** N/A **Dimensions** Excellent change\-leadership and conflict resolution management as well as advanced problem\-solving skills. Excellent stakeholder management skills and comfort in speaking with senior leaders at the Bank, including ability to bridge communications between stakeholders with a focus on structuring contracts to deliver against bank’s needs. Knowledgeable in financial services and regulations (e.g., OSFI, OCC, CFPB, UDAAP) and how they are applied to Third Party relationships is preferred. Strong business acumen and strategic thinking skills. Ability to develop collaborative working relationships with global stakeholder groups. Superior interpersonal and communication skills, exhibits a high level of professionalism. Knowledge and experience with state\-of\-the\-art procurement and analysis technologies. Strong understanding of supplier management and governance concepts including risk management applications and services. Experience developing and completing third\-party risk assessments for enterprise suppliers. Thorough understanding of Supplier Qualification, TPM, and TPRM processes Advanced knowledge of third\-party analytics Technical skills such as Database, PowerBI Clear and thoughtful communicator Attention to detail and consistency Work effectively in cross functional team Ability to influence outcomes and decisions Strong understanding of complex contract and risk issues Experience managing complex supplier relationships, regulatory compliance programs, audit management and internal stakeholders (e.g. IT\&S, Legal, Control Functions etc.) Understanding of financial concepts, such as Dun \& Bradstreet scores, that will help in evaluating the financial and operational risk associated with incumbent and potential suppliers **Education / Experience / Other Information (include only those that are specific to the role)** Bachelor’s degree in management, business, or related field; master (MA or MSc) in business or related field an asset. Minimum of 5\-10 years progressive sourcing, supplier management, and/or global supplier oversight experience. CPM (Certified Purchasing Manager) preferred. Global sourcing, supplier management, and global supplier oversight experience Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Senior Manager, Procurement Operations645209845497611227

Indeed

Senior Manager, Procurement Operations

**Requisition ID:** 239194 **Employee Referral Program – Potential Reward:** $0\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** Leads and oversees an Operations team in Global Procurement Operations in Bogota ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. The Operations team consists of Procurement Support Services, Source\-to\-Pay (S2P) Adoption and Payment operations. **Accountabilities** Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Supports and contributes to the creation of roadmaps including strategic and tactical initiatives, to enable the vision and achieve operational goals and objectives of the department. Defines, prioritizes, business cases, budgets, schedules and deliver initiatives through their team to align with the business strategy and meet the department operational needs. Ensures change management plans are socialized, approved, and effective for all campaigns and initiatives. Oversees communications for status reporting of all initiatives, campaigns, and regular compliance monitoring ensuring timely, consistent, delivery, with appropriate insights included. In conjunction with the Director, GBS Procurement, recruits, selects and onboards permanent and contract staff. Manages team by setting performance expectations, monitoring performance, providing coaching and feedback including the preparation of performance appraisals, and supporting individual personal development plans. Ensures Operational Level Agreements are met and addresses barriers to achieving amenable and timely resolution to escalated issues. Leads, supervises and assigns Cross Functional Initiatives across the department. Understands how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. Creates an environment in which his/her team pursues effective and efficient Support Services Operations in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Builds a high\-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset ad behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team. **Reporting Relationships** **Primary Manager:** Director, GPS Procurement **Direct Reports:** Managers (S2P Adoption, S2P Support, Payments) **Shared Reports (solid/dotted if applicable):** None **Dimensions** Oversee a team of X direct full\-time employees Services the Global Enterprise Supports department goals \& objectives related to Value Creation Supports adherence to Procurement and Finance Policy and Procedures Subject to SOX reporting accountabilities for controls documentation and audit support **Education / Experience / Other Information** College Diploma or University Degree in related field 5\+ years of accounting, project management, business administration, business analysis, data analyst, business process improvement, operations lead experience related to procurement and/or finance Including 3\+ years of experience with procurement and payment technologies such as Coupa, PeopleSoft Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Manager, Learning Operations645209845660171228

Indeed

Manager, Learning Operations

Requisition ID: 238208 Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high\-performing environment. **Purpose** Leads and oversees Learning Operations / GHR Operations in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. **Accountabilities** * Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge * Leads the Learning Operations team ensuring all Learning Management System (LMS) activities and learning administration processes are delivered in alignment with Bank’s policies, standards and established service level agreements (SLA’s) * Oversees the implementation of digital and non\-digital learning programs in collaboration with Learning COE and Learning teams in Business and in Countries, ensuring Assignment Profile rules in the LMS target the required audience * Acts as a consultant to Learning COE to provide guidance on best approach to deliver Learning solutions to target audience considering both LMS capabilities and employee experience * Resolves complex escalated inquiries and/or issues impacting the delivery of learning programs in the LMS * Contributes to the development and maintenance of LMS governance and publishing standards * Works closely with Learning Systems Lead and collaborates with key stakeholders to implement solutions to enhance processes, improve learning delivery and learning technology * Ensures Case Mangement System “Pega” inquiries are responded accurately and within established SLAs leveraging data to develop strategies to keep the queue up to date * Creates reports to determine workload volumes to ensure team’s capacity to meet Learningteam’s demands. * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team. **Position: Manager, Learning Operations – Global Human Resource Operations** * Manages 6\-8 direct reports * Data Analytics expertise * Basic Coding knowledge * Expert knowledge of MS Office applications * Systems: Success Factors/SAP – LMS, Pega * Post\-secondary Degree in Human Resources or Business or related field * Knowledge of Learning Management Systems is required * 2 \-3 years experience as People Manager is required * Previous experience in digital program design and development is an asset * Strong data analytics skills are required * Strong knowledge of organizational structure and complexity * Strong project management skills to lead the execution of learning activities * Strong relationship management and interpersonal skills * Strong competence in Learning \& Development programs, processes, policies and procedures * Excellent communication skills, both verbal and written * Spanish language is an asset * Working experience in the finance sector is an asset Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Senior Manager, Workforce Management645209845190411229

Indeed

Senior Manager, Workforce Management

**Requisition ID:** 239196 **Employee Referral Program – Potential Reward:** $0\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** The Senior Manager, Workforce Management, leads a team to manage Labour Services contracts (SOWs/Work Orders); review and approval process for managed suppliers; review and approval process for managed suppliers and/or manages contract execution and invoice management, and/or pool management activities, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures. The Senior Manager, is responsible to manage the Labour Services related demand, third\-party(vendor/supplier) contracts execution / invoices management and provide advisory to contract owners \& leadership and support with activities including Contract management, Cost optimization initiatives while interacting and managing relationships with internal stakeholders including Procurement, Contract Management / Legal office, Finance, Third\-party Risk Management, Internal control functions, Supplier Relationship Managers, and external teams such as third\-party suppliers. This role works across senior levels of the organization, articulates and executes on strategy, drives value creation, and delivers against third party management policies, standards, and procedures. **Accountabilities** Leads and drives a customer focused culture by creating relationships with internal stakeholders to support on business objectives, influence key stakeholders and jointly develop, govern, report on the demand management strategies for Labour Services, and leverage broader Bank relationships, systems, and knowledge. Collaborate with contract owners, and business leaders to understand the Labour services demand and provide advisory on the third\-party engagement strategies including right third\-party engagement, right contractual vehicle, appropriate contractual terms \& conditions including business, commercial and legal aspects. Maintains strong relationships with Business Line and account executives/contract owners to enable enterprise views of the third party to develop and drive supplier strategies. Manages technology Labour Services contracts review and approval process and/or manages contract execution and invoice management, and/or pool management ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives with full adherence to governing regulations, internal policies, and procedures. Leads and coaches a team of Managers and Analysts, Workforce Management to execute against their assigned activities, goals, and cascaded operational objectives. Ensure cost efficiency by ensuring right contract\-type, use of appropriate resource roles, approved rates, and right location mix. Works with Business Line and Contract Owners to build a pipeline of contract renewals and to consolidate business and contract requirements and opportunities to support Strategic Sourcing leads with renewals and inform sourcing strategies Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. Contribute to a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. **Reporting Relationships** **Primary Manager:** * Director, Global Procurement Services GBS **Direct Reports:** Manager, Workforce Management **Shared Reports (solid/dotted if applicable):** * NA **Dimensions** Oversee a team of up to 10 direct full\-time employees This role is global in nature and supports multiple categories and business units. Key contacts include individuals across multiple Business Lines and Functions Supports department goals \& objectives related to Value Creation Supports adherence to Procurement and Third\-Party Management Policy Services the Global Enterprise **Education / Experience / Other Information** Bachelor’s degree in Supply chain, business management, finance, marketing, OR relevant work experience. Minimum 10\+ years progressive experience in third\-party/supplier engagement activities. Fair knowledge about contract management (Master Agreement, Statement of Works, purchase order tools, invoice process, etc.) or ability and interest to learn on the job. Strong analytical skills and experience in working with a large dataset on Microsoft excel, and exposure to running complex queries and Macros is preferred. Microsoft Access and/or SharePoint experience, preferred. Stakeholder management skills and comfort in speaking with senior leaders at the Bank. Strong business acumen and strategic thinking skills Excellent change\-leadership and conflict resolution management as well as advanced problem solving skills **Specific Requirements:** Fluent in English and Spanish required Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary