Expert SLS CRT

Description

Summary: This role focuses on building strong client relationships, ensuring service excellence, and leading process improvements within a logistics and supply chain context. Highlights: 1. Develop and maintain strong, trustful client relationships. 2. Lead process improvements and workflow optimizations. 3. Proactively resolve issues and optimize end-to-end processes. Expert SLS CRT CPM **Key Responsibilities:** * General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications. * Responsible for providing support to the assigned account. * Review and ensure the achievement of specific client KPIs and service agreements. * Generate, analyze, and present performance reports to stakeholders. * Maintain clear and effective communication with internal and external third parties to meet client expectations. * Provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence. * Act as the key contact for escalations, ensuring timely and effective solutions. * Develop and maintain sustainable relationships with internal and external stakeholders. * Coordinate and oversee business implementations. * Participate in and/or lead customer reviews (QBR and/or MBR). * Coordinate stakeholder activities, ensuring quality, compliance, and timeliness. * Understand client documentation requirements and provide detailed guidelines to stakeholders to ensure compliance. * Recommend and coordinate necessary changes based on process analysis. * Assist DGF operations in resolving complex issues. * Create, update, and manage internal documentation, including SOPs, process maps, and work instructions. * Lead the implementation of process improvements, workflow optimizations, and automation initiatives to increase efficiency. * Filter and consolidate information from multiple sources to provide accurate and relevant insights. * Prepare and deliver management reports, dashboards, and presentations for different audiences. * Maintain direct contact with clients, DGF stations and multiple stakeholders across the supply chain to ensure smooth operations. * Demonstrate proactive problem\-solving, anticipating potential issues and mitigating risks. * Apply and enhance supply chain knowledge to optimize end\-to\-end processes. * Monitor, measure, and improve KPIs through continuous improvement methodologies. **Skills / Requirements:** * Professionals in industrial engineering, international business, or related fields * Minimum of 2 years in logistics processes * Extensive knowledge of cargo transportation and the logistics industry * Fluent communication in English (verbal and written), (B2 – C1\) * Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). * Customer service and communication skills. * Teamwork and autonomy * Employees who have been in the organization for 12 months or in their current role * Employees that are not in transition projects