Application Support Analyst

Description

Job Summary: We are seeking a technical professional to manage incidents and requests, with capabilities in diagnosis, analysis, and proposing improvements. Key Highlights: 1. Incident, request, and SLA management 2. Basic technical diagnosis and pattern analysis 3. Propose improvements and update the knowledge base Join Stefanini! At Stefanini, we are over 30,000 brilliant minds connected from 41 countries, doing what we love and co-creating a better future. **Responsibilities and Authorities** Must have intermediate to advanced proficiency in: * ITSM (incident, request, and SLA management) * Ticket handling (Service Desk / ManageEngine / similar) * Basic technical diagnosis: * Applications (web/mobile) * Connectivity * Basic logs * Application integration (APIs / basic workflows) * Knowledge of: * ERP / WMS / sales applications (preferably) * Databases (basic SQL queries) * Identifying patterns (recurring incidents) * Analyzing backlog (not just execution) * Understanding the true criticality of cases * Proposing improvements (automation / KB / changes) Complete ticket documentation Recording of actions performed * Updating the knowledge base **Requirements and Qualifications** * Incident Management * Request Management * Knowledge Management * Service Desk Looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters, and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and build a better future—together!