Bogota Server Virtualization and hardware support Engineer At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life\-saving robots, our digital and software technology experts think outside the box as they provide unique R\&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Job Description As a Server virtualization engineer, you will be responsible for Troubleshooting, achieve all the defined KIPs, create effective customer engagement Deep look into the topics. i.e., UCS (in Deep knowledge of hardware Server components) In this role you will play a key role in: * Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN regions) * Achieve all the defined KPIs \& SLAs * Effective engagement with customer (written \& verbal) \& ensure Customer Satisfaction * Proactive involvement of Technical Leads / Management in resolving critical issues * Writing Tech documents covering best practices \& Tshoot approaches for a product/issue * Mentoring of New Hires * Cooperate with stakeholders to drive issues into resolution * Installation, Configuration, Maintenance, and Troubleshoot blades and rack servers. Your profile * English level B2 * Prior troubleshooting experience * Knowledge of common LAN, WAN, and Datacenter architectures * Prior experience in hardware technical support What you'll love about working here * **Empowering environment**: Autonomy and Goal setting are among the top scores with 8,4\+ ratings in our monthly employee feedback Pulse. * **Continuous feedback**: We take human\-centric approach to foster growth and performance. Our performance management tool GetSuccess enables continuous feedback, quarterly check\-ins with managers, and ongoing performance discussions. * **Free access to learning platforms**: Free access for all to world\-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more. Modality and schedule * Hybrid in Bogota, Monday to Saturday with 5 days working. Around **1 \- 2 saturdays max in a month and a compensation off would be given** **\#LI\-Hybrid** \#LI\-NO1 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55\-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end\-to\-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Ref. code 385966\-en\_US Posted on 05 Jan 2026 Experience level Experienced Professionals Contract type Permanent Location Bogota Business unit Engineering and RandD Services Brand Capgemini Engineering Professional communities Products \& Systems Engineering