Level 2 Support Technician – With on-site support experience

Description

Job Summary: We are seeking a Level 2 Support Technician to resolve technological incidents, escalate requests, and manage collaboration and productivity tools. Key Highlights: 1. End-user support and guidance on technological failures 2. Management of collaboration and productivity tools 3. Identification and proposal of solutions to common IT failures A leading technology services company specializing in technical support is currently seeking Level 2 Support Technicians with the following requirements: PROFESSIONAL DEGREE in Development, Systems, Networks, Informatics, or related fields. Minimum of TWO (2) years’ experience in databases, introductory HTML, and Power Apps within the Microsoft Office 365 ecosystem. Skills and competencies: Proficiency in Windows, Android, and iOS operating systems; MAC-OS preferred; Microsoft 365; intermediate Excel; customer service; time management; teamwork; results-oriented. Additional responsibilities: 1. Support, resolve, and guide end users regarding incidents and requests arising from technological failures. 2. Escalate incidents and requests to vendors or specialized departments as appropriate for proper handling. 3. Timely enablement of technological collaboration and productivity tools through an organized procurement and delivery process to company employees. 4. Ensure timely management and control of licensing for various corporate software. 5. Track and manage the technological renewal of collaboration tool assets. 6. Identify, analyze, and propose definitive solutions to common IT collaboration failures. 7. Lead continuity and improvement processes within the IT collaboration area. 8. Assign and manage inventory of technological resources and tools for end users. 9. Manage the technological onboarding process for company employees. 10. Document execution of departmental processes. 11. Develop back-up files for users who have left the company. 12. Support audiovisual setups for company employees. Working Conditions: Salary: $2,300,000 + $38,000 telephone allowance and all statutory benefits. Contract Type: PROJECT-BASED OR LABOR CONTRACT. Work Modality: 100% on-site. Schedule: MONDAY to SATURDAY, 7:00 AM to 5:30 PM (not exceeding 44 weekly hours). Immediate availability. -Requirements- Minimum Education: University / Technical degree 2 years of experience Knowledge: Time management, Databases, Systems development, Results orientation, Linux, Microsoft Excel, OneDrive, Computer networks, Operating systems, Support, Technical support, Technology, Microsoft PowerApps Keywords: technologist, technician, tech, technician, technology, technology, technologist, support, support, support