IMEXHS is a high-quality multinational HealthTech company that develops and offers state-of-the-art radiology and pathology, as well as cardiology software services. Listed on the ASX and continuously expanding its global presence. We are looking for an Electronics Technician or Systems Technician, Telecommunications, or related fields. Minimum of four (2) years of experience in Software Support, Networks, Telephone Switchboards and VOIP, Corporate Mail, software and hardware inventories; Support Management through Tickets or other systems. 1. Knowledge of Firewall and LAN/WAN Networks – Switch/Router Administration 2. Knowledge of tools and configuration of Windows, iOS, and Ubuntu Linux operating systems; Office 365 applications; and VPN tunnel support. 3. Knowledge of Domain Administration and virtual machines. **Job Responsibilities** 1. Handling and managing requests and incidents reported within the company's technological services, related to network, connectivity, operation of proprietary applications on client platforms, and any other element that is part of RIMAB’s or its clients’ technological infrastructure. 2. Support and collaborate in the execution of projects related to their area. 3. Keep customers informed about their request and progress in its resolution. 4. Stay updated with information regarding systems, changes, and updates. 5. Management of risks and information security incidents, and monitoring of performance and capacity across the entire platform. 6. Comply with the SLAs established by RIMAB for service delivery to its customers, as well as service and support protocols. **Requirements:** 1. Person capable of providing ideas and improvement opportunities to optimize company processes and resources based on customer service. 2. Availability to travel within Bogotá with additional compensation or travel (with additional allowances provided by the company) and provide on-site support to our clients in person. 3. Stress management skills and ability to work in high-pressure environments. Strong sense of urgency and excellent customer service skills. 4. Experience in technical support for computer software and hardware, peripherals, office equipment, and multifunction printers. 5. Knowledge of tools and configuration of Windows, iOS, and Ubuntu Linux operating systems; and support for VPN tunnels. 6. Knowledge of virtualization technologies (VMware, PROXMOX, etc.). 7. Ability to quickly respond and resolve tickets related to system failures. 8. Experience in supporting and maintaining technological environments, network connectivity, and telecommunications. Job type: Full-time, Permanent Application Questions: * Do you meet the requirements for the on-site position, which requires travel between company locations? Yes or No How many years of experience do you have in on-site technical support for equipment? What is your salary expectation?