OPERATIONS MANAGER 11510

Description

Job Summary: Responsible for administering, managing, and ensuring daily activities related to accounts receivable, client negotiations, and report generation. Key Highlights: 1. Manages and coordinates accounts receivable and billing activities. 2. Negotiates with clients in cases of non-payment and defines team objectives. 3. Generates detailed reports for client presentation. **Job Description** ---------------------- Responsible for administering, managing, and ensuring daily activities generated for the client—particularly accounts receivable. 1\. Support for accounts receivable coordination, Delivery, and order management. 2\. Ensuring all responsibilities inherent to the Coordinator and Analyst roles are fulfilled during execution. 3\. Negotiation with clients in cases of non-payment. 4\. Definition of objectives for the accounts receivable team aligned with the contracting client. 5\. Generation of daily, weekly, bi-weekly, and monthly reports for presentation to the contracting client. 6\. Assurance of high-quality billing and collections processes in accordance with procedures established by the contracting client. 7\. Management and relationship-building with all assigned clients to maintain assertive communication, resolve issues, and ensure satisfaction of expectations. **Candidate Requirements** -------------------------- * Professional degree holder * 2 years of experience as Operations Manager in accounts receivable processes * Proficiency in office tools, data analysis, and information management. **Compensation** ---------------- 4300224**Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are Colombia’s first Contact Center and BPO, with over 28 years of experience delivering comprehensive solutions to public and private sector enterprises for customer service and management. Thanks to our track record and commitment to our purpose—"Improving Lives, Our Commitment"—since 2021 we have been certified as a BIC (Benefit for Collective Interest) company, reinforcing our ongoing dedication to generating well-being and efficiency for our clients and collaborators, as well as our commitment to contributing to social and environmental initiatives in our country. We have over 6\.500 collaborators—the \#FamiliaOS—across the national territory, working for Colombia’s and Latin America’s most prominent companies and institutions to transform experiences. **Our Benefits** ----------------------- * Career development plan * Personal and spiritual growth programs * Discounts with various partner organizations * Affiliation with employee fund