CUSTOMER SERVICE ANALYST

Description

Job Summary: Handle and manage customer requests, inquiries, and complaints, providing timely, courteous, and effective service. Key Highlights: 1. Strengthening customer satisfaction and loyalty 2. Positive work environment 3. Training and support during the onboarding process CUSTOMER SERVICE ANALYST **Job Objective:** Provide timely, courteous, and effective customer service by managing their requests, concerns, complaints, claims, and requirements through the organization’s established service channels, ensuring proper case tracking and closure, and contributing to enhanced customer satisfaction and loyalty. Main Responsibilities * Handle and manage customer requests, inquiries, and complaints. * Provide clear, accurate, and timely information about the organization’s services. * Accurately record customer interactions and requests in designated systems or tools. * Follow up on pending cases until appropriate resolution and closure are ensured. * Verify compliance with the organization’s defined response timeframes. * Handle customer and organizational information confidentially. Job Requirements **Academic Qualifications:** Technical, technological, or university degree in administrative, commercial, customer service, marketing, business management, or related fields. **Experience:** Minimum **1 year of experience** in customer service, support, request management, or related roles. **Knowledge:** * Customer service and support. * Proficiency in office productivity tools. * Communication techniques and handling difficult situations. Competencies * Customer orientation. * Assertive communication. * Active listening. * Analytical ability. * Problem-solving skills. * Teamwork. What We Offer? * Indefinite-term employment contract. * Salary: $2\.000\.000 initial. * Positive work environment. * Job stability. * Training and support during the onboarding process. Work Location: On-site employment