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Summary: This role involves providing Level 3 technical support to Visa clients, expanding operational scope, and ensuring team capacity aligns with growing regional demand. Highlights: 1. Opportunity to create impact at scale and tackle meaningful challenges 2. Engage in Level 3 technical support for a leading payments technology company 3. Work with diverse international markets and a global client base **About Us** Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. **Job Description** The EC Escalated Support (LAC Elite Care) team is responsible for providing Level 3 support to Visa clients across the LAC region. In light of the expansion of the operational scope and the addition of new Cybersource Level 3 support products, a consultant is required to ensure the team’s capacity aligns with growing regional demand. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.**Qualifications** * \+5 years of work experience with a bachelor’s degree or an Advanced Degree in Information Technology / Telecommunications. * Demonstrated strong technical expertise in IT infrastructure, networking, operating systems, along with solid experience in technical support * Previous experience working in the payment ecosystem with client facing experience in international markets \- technical support, client services. * Candidate must be a self\-starter and have a disposition to work independently with a commitment to detail in an organized manner * Executive\-level written and verbal communication, and customer interaction skills * Strong organization skills including resolution management and follow\-up * Strong coordination and problem\-solving skills * Must have a full professional proficiency in English. Spanish and Portuguese. **Visa is an EEO Employer** Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
