Customer Success Manager - Bogota

Description

Summary: Join Ringover as a proactive and people-centric Customer Success Manager, focusing on building strong client relationships, driving value, and shaping exceptional onboarding experiences. Highlights: 1. Deliver world-class onboarding and boost customer loyalty. 2. Drive revenue growth and champion the customer voice. 3. Influence product evolution with customer insights. Join us at Ringover – where customer experience meets innovation. We're on the lookout for a proactive and people\-centric Customer Success Manager to join our team. If you're passionate about building strong client relationships, driving value, and shaping exceptional onboarding experiences, we want to hear from you! ##### **What You’ll Be Doing** As a Customer Success Manager, your mission is to empower our clients, guide them through success, and help them thrive with Ringover. Your key responsibilities will include: * **Delivering a world\-class onboarding experience**: Ensure new clients feel welcomed, informed, and excited by helping them hit the ground running from day one. * **Boosting customer loyalty**: Build lasting relationships that reduce churn and drive client satisfaction. * **Driving revenue growth**: Identify upsell and cross\-sell opportunities in collaboration with our Account Managers to increase monthly recurring revenue (MRR). * **Championing the customer voice**: Use feedback and satisfaction metrics to enhance the customer journey and experience. * **Providing hands\-on support**: Conduct tailored training sessions, lead needs assessments, and assist clients through transitions and change management. * **Improving the user experience**: Spot friction points and recommend actionable solutions to optimize platform usage. * **Solving problems collaboratively**: Address client issues with speed and care while coordinating with cross\-functional teams. * **Turning clients into advocates**: Inspire customers to become enthusiastic champions of Ringover. * **Influencing product evolution**: Communicate customer insights and help shape future product developments. * **Managing key success touchpoints**: From client training and business reviews to ticket tracking, you’ll own the relationship. ##### **What You Bring to the Table** * **1–2 years of experience** in a customer success, account management, or client\-facing role. * **Proactive mindset**: You take initiative and seek out solutions without waiting to be asked. * **Excellent interpersonal skills**: You’re diplomatic, persuasive, and always positive. * **Customer\-first approach**: You listen deeply and respond thoughtfully with tailored solutions. * **Analytical \& tech\-savvy**: Comfortable with data, CRMs, video conferencing tools, and digital platforms. * **Detail\-oriented \& persistent**: You follow up rigorously and manage projects with precision. * **Highly adaptable**: Whether dealing with clients or internal teams, you know how to adjust your approach. * **Organized \& versatile**: Able to juggle tasks and priorities in a fast\-paced environment. * **Bilingual a plus**: Proficiency in English is required; Spanish is a strong asset. *Ringover is proud to be an Equal Opportunity Employer.* *We value diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, age, sexual orientation, disability, or background.*