LENOVO SUPPORT AMBASSADOR

Description

Job Summary: The Lenovo Support Ambassador is a strategic liaison responsible for strengthening customer experience and Lenovo's relationship with its partners. Key Highlights: 1. Strategic liaison between technical and commercial teams 2. Management of technical escalations and customer feedback 3. Product training and warranty policy training DESCRIPTION The **Lenovo Support Ambassador (LSA)** is responsible for strengthening customer experience and the relationship among Lenovo, commercial channels, Authorized Service Centers (ASCs), Contact Centers, and the promotion team, acting as a strategic liaison between technical and commercial areas. Their responsibilities include managing technical escalations, collecting and analyzing customer feedback (Voice of Customer \- VOC), conducting store visits, delivering product training, technical specifications, warranty policies, and service channels, as well as developing digital content to enhance support and communication processes. Additionally, they contribute to continuous service improvement by identifying opportunities, coordinating across various Lenovo departments, and providing technical support to customers and strategic partners—ensuring high-quality service delivery and a consistent brand-standard experience. REQUIREMENTS Professional or technologist in Systems Engineering, Electronic Engineering, Telecommunications, Industrial Engineering, Business Administration, or related fields. The ideal candidate is a professional with solid technical knowledge of computing equipment, strong training and clear communication skills, customer orientation, and the ability to interact effectively with commercial, technical, and service teams. They must act as a Lenovo brand ambassador, promoting continuous improvement of customer experience, enhancing technical knowledge across service channels, and facilitating coordination among all departments involved in service delivery. **Technical Knowledge** -------------------------- * Diagnostics and configuration of laptops, desktops, and workstations. * Lenovo product portfolio (preferred). * Windows operating systems. * Basic networking concepts. * Warranty policies and RMA processes. * Customer Experience (CX) and Voice of Customer (VOC). * Microsoft Office (Excel, PowerPoint, and Word). * Collaborative tools such as Microsoft Teams. * Basic proficiency in video editing and digital content creation tools (CapCut, Canva, Adobe Express, or similar).