Job Description: 1\. Program Evaluation * Review and analyze program objectives and requirements * Identify internal stakeholders and require organizational support * Understand the basic technical requirements of the project * Identify potential bottlenecks in the implementation process and solution workarounds needed to meet and exceed customer’s expectations. 2\. Program Development * Communicate customer requirements * Establish a baseline of shared objectives and expectations * Define schedules and completion timeframes * Ensure proactive, timely customer communication 3\. Plan Execution * Position oneself as the primary client interface * Lead Implementation Team * Oversee configuration management and change control 4\. Project Tracking * Supervise team members’ documentation and task completion in relevant systems to ensure accurate status and billing trigger * Provide accurate Project Scopes and Meeting Minutes to all stakeholders * Provide feedback to internal organizations, including pre\-sales, Finance, Product, and Provisioning, to improve internal processes. 5\. Documentation * Manage documentation efficiently to comply with tight delivery frames * Prepare implementation reports in standard and non\-standard formats Required for All Jobs Skills Required * 3\+ years of experience as a Technical Program Manager or related roles. * 3\+ years of customer interface experience preferably in Telecom * Experience with Telecom * Excellent communication skills * Customer service orientation. * Analytical and problem solving skills. * Business Acumen and understanding of business principles and language. * SDWAN, Cisco, Fortinet, MPLS, DIA * Experience with Scrum. * Spring Managment. Job Types: Full\-time, Contract Application Question(s): * Do you have any Cisco, project management, or telecommunications certifications? Experience: * Telecom: 3 years (Required) * experience in customer\-facing roles: 2 years (Required) * development or programming: 1 year (Preferred) * Scrum: 3 years (Preferred) * understanding of: SD\-WAN, Cisco, Fortinet, MPLS, DIA: 1 year (Required) Language: * English (Required)