OTC CX Senior Manager

Description

Summary: Lead a global Order to Cash operation, driving operational excellence, cash performance, and customer-centric strategies while influencing strategic decisions and leading transformation initiatives. Highlights: 1. Take full ownership of a global Order to Cash operation 2. Lead transformation and optimize cash flow 3. Influence strategic decisions and lead initiatives for sustainable growth Are you ready to take full ownership of a global Order to Cash operation and turn strategy into real business impact? This is your opportunity to lead transformation, optimize cash flow, and elevate customer experience at scale. **About the Role** As an OTC CX Senior Manager, you will own the end\-to\-end Order to Cash process, driving operational excellence, cash performance, and customer\-centric strategies across regions. You will act as a key partner to the Finance VP, influencing strategic decisions and leading initiatives that strengthen working capital, reduce risk, and support sustainable growth. **What You’ll Do** * Own and define the global Order to Cash strategy aligned with business goals * Drive working capital optimization (DSO reduction, cash flow improvement) * Lead credit management, billing, collections, disputes, and cash application processes * Partner with Finance, Sales, and Operations to improve commercial and cash outcomes * Lead digital transformation initiatives (ERP, automation, analytics, AI, RPA) * Establish KPIs, dashboards, and performance frameworks * Anticipate and mitigate financial, credit, and compliance risks * Act as escalation point for critical customers and complex disputes * Build and lead high\-performing global teams **What We’re Looking For** * 10\+ years of experience in OTC, Finance Operations, or Working Capital * 5\+ years in senior leadership roles with regional or global scope * Strong expertise in cash flow, DSO, and revenue protection * Proven ability to influence C\-level stakeholders * Experience leading transformation and digitalization initiatives * Strong analytical mindset and data\-driven decision\-making * Advanced English (mandatory) * Bachelor’s degree in Finance, Business, or related field (MBA is a plus) **Ready to make an impact? Apply now and be part of a team that turns strategy into results.✈️**