Are you an expert mediator with a keen eye for detail and the ability to close processes fairly and transparently? At **HOUM**, we are looking for a **Rental Exit Executive** to lead the final stage of our customers’ experience: the property handover and contract termination process. Your mission is to ensure that the property handover transition is flawless, technically sound, and conflict-free—guaranteeing satisfaction for both the property owner and the tenant. **What will be your impact?** You will be responsible for managing the lease closure cycle, acting as the balancing point between the owner’s expectations and the tenant’s rights. **Your Key Responsibilities** * **Vacating Coordination:** Coordinate handover dates with tenants, clearly explaining the step-by-step exit process and key return procedure. * **Property Inspection & Condition Assessment:** Schedule and oversee the final inspection, comparing the current condition against the initial inventory to document damages or contractual breaches. * **Security Deposit Management:** Settle and manage security deposit refunds, applying justified deductions for repairs or outstanding debts per the lease agreement. * **Conflict Resolution:** Address concerns and claims regarding repair charges, mediating between parties to reach fair agreements. * **Administrative Closure:** Document the entire process in the CRM, confirm physical key recovery, and formally finalize the legal termination of the lease. **What are we looking for in you?** * **Education:** Bachelor’s degree or technical qualification in Business Administration, Negotiation, Horizontal Property, or related fields. * **Experience:** Minimum 1–2 years in real estate after-sales roles, inventory management, contract settlements, or high-complexity customer service. * **Mediation & Diplomacy:** Ability to handle difficult conversations about money and property damage. * **Attention to Detail:** Rigor in reviewing technical inspection reports. * **Integrity & Impartiality:** Acting strictly on clear technical and contractual criteria. * **Tools:** Proficiency in CRM systems and photo/inventory capture applications. **Critical Competencies** * Negotiation skills. * Organization and adherence to legal deadlines. * Assertive communication (written and verbal). Employment type: Full-time