Job Summary: Konecta Colombia is seeking an ExperienceMaker to manage operational team tracking by planning, executing, and evaluating action plans to improve results. Key Highlights: 1. Manage operational team tracking and improve results. 2. Lead teams, update products/services, and resolve questions. 3. Provide commercial support and acquire new customers. At Konecta Colombia, we don’t just seek Talent—we seek ExperienceMakers. If you believe every detail matters, this is your place. Continuously and comprehensively manage operational tracking for each work team through consistent support, planning, executing, and evaluating the results of each action plan designed to achieve and improve the outcomes set by operations and corporate clients. **Main Responsibilities:** * Continuously update knowledge of products/services under your line of responsibility and notify your team of any changes. * Be in the field daily (commercial support). * Escalate user cases to the client. * Acquire new customers and databases. * Assist coordination in identifying process improvement alternatives related to sales. * Conduct audits, support your team, resolve questions and inquiries to expedite user response. * Monitor team performance and distribute tasks in case of possible contingencies. * Track documentation submission and approval management. This is your opportunity to join a team that creates transformative experiences. What Do You Need? **Education:** 6th semester of undergraduate studies. **Experience:** Minimum 1 year of experience leading teams. **Knowledge:** Basic to intermediate Excel skills. Basic understanding of Contact Center operations. Knowledge of KPIs. What Do We Offer? You will receive an indefinite-term contract. All statutory benefits. Base Salary $2\.345\.000 \+ Variable $ 396\.000 Excellent work environment, stability, learning, and growth opportunities. We offer an Employee Fund to help you achieve your financial goals and dreams. Our process is 100% virtual. If your resume is selected, please check your email inbox (including spam/junk folder) for important information enabling you to proceed with our process. At Konecta, we seek the best—and it starts with you. FeelThePulse. \-Requirements\- Minimum Education: University / Technical Degree1 year of experienceKnowledge: Innovation, LeadershipKeywords: boss, manager, director, chief, lead, supervisor, deputy manager, responsible person, coordinator, manager, captainAt Konecta Colombia, we don’t just seek Talent—we seek ExperienceMakers. If you believe every detail matters, this is your place. Continuously and comprehensively manage operational tracking for each work team through consistent support, planning, executing, and evaluating the results of each action plan designed to achieve and improve the outcomes set by operations and corporate clients. **Main Responsibilities:** * Continuously update knowledge of products/services under your line of responsibility and notify your team of any changes. * Be in the field daily (commercial support). * Escalate user cases to the client. * Acquire new customers and databases. * Assist coordination in identifying process improvement alternatives related to sales. * Conduct audits, support your team, resolve questions and inquiries to expedite user response. * Monitor team performance and distribute tasks in case of possible contingencies. * Track documentation submission and approval management. This is your opportunity to join a team that creates transformative experiences. What Do You Need? **Education:** 6th semester of undergraduate studies. **Experience:** Minimum 1 year of experience leading teams. **Knowledge:** Basic to intermediate Excel skills. Basic understanding of Contact Center operations. Knowledge of KPIs. What Do We Offer? You will receive an indefinite-term contract. All statutory benefits. Base Salary $2\.345\.000 \+ Variable $ 396\.000 Excellent work environment, stability, learning, and growth opportunities. We offer an Employee Fund to help you achieve your financial goals and dreams. Our process is 100% virtual. If your resume is selected, please check your email inbox (including spam/junk folder) for important information enabling you to proceed with our process. At Konecta, we seek the best—and it starts with you. FeelThePulse. \-Requirements\- Minimum Education: University / Technical Degree1 year of experienceKnowledge: Innovation, LeadershipKeywords: boss, manager, director, chief, lead, supervisor, deputy manager, responsible person, coordinator, manager, captain
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
