Job Summary: We are seeking ExperienceMakers to manage and improve operational results through continuous coaching, planning, execution, and evaluation of action plans. Key Highlights: 1. Manage operational tracking and improve results 2. Lead teams and optimize sales processes 3. Opportunity to join a team that transforms experiences At Konecta Colombia, we don’t just seek Talent—we seek ExperienceMakers. If you believe every detail matters, this is your place. Continuously and comprehensively manage operational tracking for each work team through consistent coaching, planning, executing, and evaluating the results of each action plan designed to achieve and improve outcomes set by operations and corporate clients. **Main Responsibilities:** * Stay continuously updated on products/services under your line of responsibility and notify your team of any changes. * Be in the field daily (commercial coaching). * Escalate user cases to the client. * Acquire new clients and build databases. * Assist coordination in identifying improvement alternatives for sales-related processes. * Conduct audits, support your team, resolve doubts and queries to expedite user response. * Monitor team performance and distribute tasks in case of possible contingencies. * Track documentation submission and approval management. This is your opportunity to join a team that creates transformative experiences. What do you need? **Education:** Sixth semester of undergraduate studies. **Experience:** Minimum 1 year of experience leading teams. **Knowledge:** Basic to intermediate Excel proficiency. Basic understanding of Contact Center operations. Knowledge of KPIs. What do we offer? You will receive an indefinite-term contract. All statutory benefits. Base Salary $2.345.000 + Variable $396.000 Excellent work environment, stability, learning, and growth opportunities. We offer an Employee Fund to help you achieve your financial goals and dreams. Our process is 100% virtual. If your resume is selected, please check your email inbox (including spam/junk folder) for important information enabling you to proceed with our process. At Konecta, we seek the best—and it starts with you. FeelThePulse. \-Requirements\- Minimum Education: University / Technical Degree; 1 year of experience; Knowledge: Innovation, Leadership; Keywords: supervisor, manager, director, chief, lead, head, regent, resident, coordinator, officer, captain, team leader, assistant manager, responsible person, administrator, agent At Konecta Colombia, we don’t just seek Talent—we seek ExperienceMakers. If you believe every detail matters, this is your place. Continuously and comprehensively manage operational tracking for each work team through consistent coaching, planning, executing, and evaluating the results of each action plan designed to achieve and improve outcomes set by operations and corporate clients. **Main Responsibilities:** * Stay continuously updated on products/services under your line of responsibility and notify your team of any changes. * Be in the field daily (commercial coaching). * Escalate user cases to the client. * Acquire new clients and build databases. * Assist coordination in identifying improvement alternatives for sales-related processes. * Conduct audits, support your team, resolve doubts and queries to expedite user response. * Monitor team performance and distribute tasks in case of possible contingencies. * Track documentation submission and approval management. This is your opportunity to join a team that creates transformative experiences. What do you need? **Education:** Sixth semester of undergraduate studies. **Experience:** Minimum 1 year of experience leading teams. **Knowledge:** Basic to intermediate Excel proficiency. Basic understanding of Contact Center operations. Knowledge of KPIs. What do we offer? You will receive an indefinite-term contract. All statutory benefits. Base Salary $2.345.000 + Variable $396.000 Excellent work environment, stability, learning, and growth opportunities. We offer an Employee Fund to help you achieve your financial goals and dreams. Our process is 100% virtual. If your resume is selected, please check your email inbox (including spam/junk folder) for important information enabling you to proceed with our process. At Konecta, we seek the best—and it starts with you. FeelThePulse. \-Requirements\- Minimum Education: University / Technical Degree; 1 year of experience; Knowledge: Innovation, Leadership; Keywords: supervisor, manager, director, chief, lead, head, regent, resident, coordinator, officer, captain, team leader, assistant manager, responsible person, administrator, agent
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
