Operations Coordinator LLP Apply Now Company Overview **Connecting People, Improving Lives** Become a DHL professional and secure the essentials of your daily life through our top-tier benefits—we prioritize your safety, your health, and that of your family. Build your career with us and seize opportunities for growth through multicultural experiences and daily challenges that will push you further. This will not be just another job—it will be your chance to make a positive impact on the environment and on people both within and beyond DHL. As a global company, we value the diversity of our employees as a true strength—and this strength can only be fully realized if everyone feels they can truly be themselves every day, regardless of ethnic origin, religion, sexual orientation, gender, disability, or any other personal characteristic. That is what we mean by inclusion. **Diversity is our strength.** Being DHL means maximizing your potential. This position is for DHL SUPPLY CHAIN COLOMBIA SAS Role Description **CUSTOMER SERVICE COORDINATOR – LLP** A world powered by logistics. A company driven by its people. Right now, we are seeking our next talent. We offer: * Direct contract with the company * Shift schedules: Rotating shifts Monday to Friday: 6:00 a.m. – 2:00 p.m. and 2:00 p.m. – 10:00 p.m. Saturdays: 6:00 a.m. – 1:00 p.m. and 1:00 p.m. – 8:00 p.m. * Hybrid work model * Benefits Connecting people, Improving lives Requirements **CUSTOMER SERVICE COORDINATOR**: University graduate or final-semester student in a professional degree program Minimum two years of customer service experience with an analytical focus, database proficiency, problem-solving ability, multitasking skills, ability to perform under pressure, and Microsoft Office suite expertise English proficiency level C1 is mandatory. Portuguese language knowledge is desirable. Responsibilities YOUR CHALLENGE * Processing generated orders * Handling support tickets * Updating and reviewing transportation systems * Validating and monitoring generated orders * Registering orders * Answering incoming calls * Updating the Emergency Logbook * Creating orders in systems according to client requests * Track & Trace of services * Monitoring suppliers to ensure service delivery * Resolving and managing operational conflicts JOB IDCO06692 COUNTRYColombia CITYBogota CATEGORYOperations