At Bia Energy, we seek visionary, innovative, and change-driven talent ready to redefine boundaries and make a difference in everything we do. If you're looking for more than just a job—and are eager to join a community that embraces the ambition to do things differently—you've come to the right place! Ensure a smooth and successful activation experience for users by guaranteeing proper coordination among operators, customers, and contractors, and by training Bia’s teams for consistent, high-quality execution. ### **What You’ll Do** * Unify customer relationships by providing continuous support to ensure a positive experience throughout the process * Train and develop teams on technical updates, customer management, and objection handling * Analyze data to assess process performance and evaluate key metrics that enable operational efficiencies * Serve as the primary point of contact for issue resolution, collaborating with customers, network operators, and contractors to address operational and technical challenges * Collaborate across teams to execute projects that meet installation timeline goals, aligned with both internal and external customer expectations * Maintain clear and effective communication with customers, contractors, network operators, and other company departments * Effectively manage crisis situations by working with all involved parties to minimize impact and restore trust * Leverage feedback to drive continuous process improvements, ensuring adaptability to evolving business needs * Continuously develop and enhance technical expertise on processes to provide expert guidance to customers and facilitate deeper understanding of status ### **What You’ll Need to Succeed** * 3–5 years of professional experience in customer service, account management, or sales-related roles * Experience in commercial training * Experience in team management **You’ll live and be part of a cultural experience:** \uD83C\uDF0D Ownership: We think and act like owners of Bia—not just completing tasks, but taking ownership from the first step to the final outcome. You’ll see how your contributions shape exceptional products and elevate the customer experience. \uD83D\uDCA1 Solution-Oriented Mindset: Facing challenges is part of our DNA. We view problems as opportunities and take pride in delivering creative solutions. \uD83C\uDF00 Adaptability in Action: Change is constant in our environment. We seek talent that not only adapts—but thrives—in dynamic situations. We are flexible, resilient, and capable of maintaining focus amid uncertainty. \uD83E\uDD1D Team Player A: At Bia, we collaborate and grow together. We value those who care as much about their team’s success as their own. By joining us, you assume a vital role within a cohesive team operating in perfect synergy—we support each other to achieve victory. ✨ User-Centered: We recognize that success lies in understanding and meeting the needs of our customers and collaborators. Customer and collaborator experience is at the heart of what we do. We seek talent committed to creating solutions that not only meet—but exceed—expectations, thereby fostering lasting and meaningful relationships. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.