Travel Agent

Description

Position Summary: We are seeking a passionate Travel Agent with expertise in reservations and ticket issuance to advise on and comprehensively manage tourism services. Key Highlights: 1. Experience in the tourism sector and comprehensive customer service. 2. Advanced proficiency in GDS systems, preferably Sabre. 3. Management of groups, events, and tourism packages. We require a Travel Agent with experience in the tourism sector, passionate about delivering excellent customer service, and possessing solid knowledge of reservations, ticket issuance, and comprehensive management of tourism services. To provide advisory and comprehensive customer support during travel planning, quotation, reservation, and issuance of tourism services, ensuring efficient, accurate, and customer satisfaction–oriented management. With experience in customer orientation, attention to detail, effective communication, commercial acumen, proactivity, problem-solving, and teamwork. **Requirements** * Technician, technologist, or professional degree in **Tourism, Hospitality, Travel Agencies, Tourism Administration**, or related fields. * **Minimum 2 years of experience** in travel agencies, wholesalers, airlines, tour operators, or companies within the sector. * Experience and knowledge in: * **Issuance, modification, and reissuance of airline tickets.** * Proficiency in **reservations and GDS systems**, preferably **Sabre**. * Quotation and itinerary development. * Handling of **hotel reservations**. * Organization and management of **groups and events**. * Tourism packages and complementary services. * Airline and supplier rates, policies, and conditions. * Customer service and advisory before, during, and after sale. * Handling of changes, cancellations, refunds, and reservation issues. * Proficiency in office tools. * Excellent verbal and written communication skills. * Service orientation and attention to detail. * Organizational ability, follow-up capacity, and performance under pressure. **Main Responsibilities** * Attend to customer requests and provide advice on tourism services. * Quote and manage domestic and international tickets. * Perform reservations, issuances, modifications, reissuances, and cancellations. * Manage hotel, transfer, package, and other tourism-related reservations. * Coordinate and follow up on **corporate or special groups and reservations**. * Develop itineraries and travel proposals according to customer needs. * Manage issues, changes, and requirements related to reservations. * Follow up on requests and ensure timely service closure. * Keep reservation information and associated documentation updated. * Deliver timely, friendly, and customer satisfaction–oriented service. **Conditions** * **Position:** Travel Agent * **Experience:** Minimum 2 years in the tourism sector * **Contract type:** Fixed-term, 6 months * **Salary:** $2\.060\.000 * **Work schedule:** Full-time * **Working hours:** Monday to Friday, 8:00 a.m. to 6:00 p.m. (with 2-hour lunch break) Workplace: On-site employment