Job Summary: This role involves managing and resolving critical customer claims and cases, and searching for supplier recovery support. Key Highlights: 1. Manage and resolve customer complaints and critical cases 2. Conduct supplier recovery support documentation searches 3. Part of a great team striving to reinvent itself and exceed customer expectations **Job Description** ---------------------- Manage and resolve customer complaints and critical cases Conduct supplier recovery support documentation searches **Candidate Requirements** -------------------------- * Excel proficiency **Selection Process** ------------------------ The selection process is conducted via Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if we determine your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 90,000 people who work every day toward our firm Purpose \- Simplify and Enjoy Life More. We operate in 9 countries and comprise leading brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, Falabella Inmobiliario. Each of these brands defines who we are, and together, as One Team, we strive daily to reinvent ourselves and exceed our customers' expectations. If you are a Falabella employee, review all available courses at the Falabella Academy, which will help you continue advancing your development and prepare for your next adventure with us!
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
