Customer Service Coordinator

Description

Job Summary: Coordinate and manage customer service, lead teams, and handle regulatory, legal, and audit cases to ensure compliance and continuous improvement. Key Highlights: 1. Leads and manages the customer service team and regulatory cases. 2. Defines work plans and monitoring for operations. 3. Manages legal warranty cases and audits stores. **Job Description** ---------------------- Coordinate, manage customer service operations and teams, as well as handle regulatory agency cases to ensure legal compliance. Develop work plans for all operations. Meet departmental KPIs. Coach and monitor the team. Manage and monitor legal warranty cases. Store follow-up reports. Store audits. **Candidate Requirements** -------------------------- * Retail experience. * Proficiency in Excel and knowledge of Law 1480. * Systemic skills for timely case escalation. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position. 2\. Check your email. 3\. Log in to Aira and answer the requested questions and/or tests. Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 90,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, and Falabella Inmobiliario. Each of these brands shapes who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. If you are a Falabella employee, explore all available courses in the Falabella Academy, which will help you further your development and prepare for your next adventure with us!