Summary: This role involves managing customer relationships, providing product expertise, forecasting sales, handling objections, and maintaining CRM data within a team environment. Highlights: 1. Master product knowledge and technical understanding for client needs 2. Engage in customer management, from lead qualification to contract renewal 3. Collaborate with a team and management for professional customer interactions * Provide accurate weekly/ monthly/ quarterly sales forecast * Mastery of product knowledge and technical understanding of services to assess client requirements * Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage * Manage external competitive pressures and handle objections to retain customers or win new customers * Manage high volume of customer contacts through phone and email each day – majority of communication is outbound * Work with your team and management to provide a professional experience during all interactions with customers and prospects * Maintain the customer management system (CRM) to ensure all relevant data is captured * Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts * Work with a team and report directly to a Sales Manager
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
