Job Summary: We are seeking a Collections Analyst who enjoys speaking with customers, negotiating agreements, and meeting targets—without losing sight of excellent service. Key Highlights: 1. Manage the assigned portfolio and support customers throughout their payment processes. 2. Negotiate clear and sustainable agreements. 3. Achieve collection targets and deliver an exceptional customer experience with a human-centered and empathetic approach. **Purpose-driven collections do exist. Join Zinobe.** At **Zinobe**, a pioneering Colombian fintech specializing in digital lending, we are looking for a **Collections Analyst** who enjoys speaking with customers, negotiating agreements, and meeting targets—without losing sight of excellent service. What We Offer You * Legal minimum wage**\+** **Commissions** * Hybrid work model * Meal card * Snack bar at the office * A free day on your birthday * An additional free day in December * Extended paternity leave (30 days) * \+ other additional benefits What You’ll Do * Manage the assigned portfolio via phone calls. * Support customers throughout their payment processes. * Negotiate clear and sustainable agreements. * Achieve collection targets and deliver an exceptional customer experience. Who We’re Looking For * \+1\.5 years of experience in telephone collections for financial products. * Ability to negotiate and work toward objectives. * Clear communication, empathy, and a positive attitude. ✨ **Here, we believe in human, empathetic, and effective collections** Are you ready? Apply now and grow with us.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
