Junior Account Representative

Description

Job Summary: We are seeking an ambitious, bilingual (English and Spanish) Client Executive with fluency in Portuguese and experience in international education to expand business in Latin America. Key Highlights: 1. Opportunity to expand business in Latin America 2. Develop and maintain strong relationships with agents 3. Ability to handle complex situations and resolve complaints **Job Description** This position is for **KLG**, a global leader in international education. Currently, KLG is owned by **Inspirit Capital** and continues to deliver world-class educational experiences through its international network of partner schools and universities. **Kaplan International** is seeking an ambitious **Client Executive** (native Portuguese speaker, with fluent English and Spanish) who has a strong interest in international education and cultural exchange. The ideal candidate will have experience working with overseas study agencies and Kaplan language schools, as well as general knowledge of the language exchange program sector. You will have the opportunity to develop and expand business with agents across Latin America who send students abroad to learn English and other languages. **Responsibilities** --------------------- * Support administrative processes by updating and maintaining policies and procedures, references, payments, and databases. * Respond to administrative requests and inquiries from Account Managers and Regional Managers. * Systematically and proactively manage agent bookings via phone and email in both Spanish and English. * Develop and maintain strong relationships with agents and our customer service team. * Use the Salesforce CRM system, as well as various internal systems and databases, to manage group bookings and referrals. * Effectively handle complex situations, resolve complaints, escalate issues to the appropriate stakeholders, and provide ongoing customer support. * Manage cancellations and deferrals. * Achieve and exceed key performance indicators (KPIs). * Manage the sales funnel to meet team objectives and drive results. * Prepare and deliver commercial proposals, building relationships with new and existing partners. * Support the Account Manager and Regional Manager for the region. * Demonstrate excellent knowledge of Kaplan International products. **Requirements** -------------- * Relevant experience in this role. * Commercial profile oriented toward prospecting ("hunter"), with strong motivation to generate new business and growth opportunities, both individually and in support of team goals. * Ability to work under tight deadlines and manage concurrent priorities. * Bilingual proficiency in English and Spanish. * Fluency in Portuguese. * Excellent interpersonal and communication skills. * Ability to multitask, set priorities, and manage time effectively. * Ability to work under pressure, take on heavy workloads when necessary, and handle customer objections. * Proficiency with computer tools. * University degree or equivalent qualification. **Compensation and Benefits** ----------------------------- * Competitive salary. * Onboarding program, continuous training, and training on Salesforce and other systems. * Professional growth opportunities, including roles in customer service or within direct sales and agent sales teams. * 15 vacation days. **About Us** ------------------ **Kaplan International Languages** (www.kaplaninternational.com), a division of Kaplan Inc. (a subsidiary of Graham Holdings Company), is a dynamic company in the international education sector. With 44 language schools in the UK, Ireland, the USA, Canada, Australia, New Zealand, France, and Germany, we are one of the leading providers of English courses and other overseas study programs for students from over 160 countries worldwide. **Location** Bogotá, COL**Employee Type** Employee**Job Functional Area** Sales Kaplan International is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.