Support Analyst

Description

Job Summary: We are seeking a Service Desk Analyst to manage support, incidents, and escalations, co-creating a future driven by innovation and continuous learning. Key Highlights: 1. Manage support, requirements, and incidents. 2. Track cases escalated to the third level. 3. Report incidents and manage working sessions. Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds connected across 41 countries, doing what they love and co\-creating a better future. **Responsibilities and Authorities** * Manage support for requirements and incidents. * Track cases escalated to the third level. * Report incidents and manage working sessions for task resolution. **Requirements and Qualifications** * Experience as a service desk analyst, application support, basic database usage, documentation preparation, fundamental programming concepts, advanced office suite proficiency, and knowledge of banking systems. * 1\-2 years \- Application support / service desk. * Desired \- SQL / ORACLE database queries. * Technical degree, Systems Engineering, Electronics Engineering, or related fields. * Office suite tools. * Databases. * JIRA. * Soap UI. * Postman (Desired). * Desired \- Test automation tools and methodologies. * Application support and service desk tools. * Basic Windows Server / IIS / Web Services management. * Banking systems and channels. * Excellent communication and problem-solving skills. * Ability to work independently and as part of a team. * Detail-oriented and highly organized. * Ability to prioritize and manage multiple tasks simultaneously. Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters, and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we are exactly what you’re looking for. Come and let’s build a better future — together!