Job Summary: Responsible for providing first-level technical support, managing incidents, and escalating complex cases to ensure basic operational continuity. Key Highlights: 1. Technical support and incident management 2. Escalation of complex cases 3. Ensuring operational continuity **Job Description** ---------------------- Provide technical support, first-level incident management, escalation of complex cases, ensuring basic operational continuity. Responsible for providing technical support, first-level incident management, escalation of complex cases, ensuring basic operational continuity. **Candidate Requirements** -------------------------- * Technician or Technologist in Systems or Telecommunications **Selection Process** ------------------------ The selection process is conducted through Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the job posting 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if we determine that your profile matches what we are looking for, we will contact you via email (through Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose \- Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands positioned across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands shapes who we are, and together, as One Team, we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to undertake and innovate, take risks, and create opportunities that allow us to remain at the forefront—driving us to reinvent ourselves and deliver the best shopping experience at every touchpoint with us.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
