Job Summary: Dedicated Customer Service Analyst focused on problem resolution, achievement of key performance indicators, and customer satisfaction, with emphasis on organization and data handling. Key Highlights: 1. Manages requirements efficiently and ensures customer satisfaction. 2. Prioritizes tasks and manages databases to enhance the customer experience. 3. Resolves critical cases and contributes to continuous service improvement. **Job Description** ---------------------- Quickly assess and accurately resolve customer needs and issues, with a focus on meeting management KPIs. "1. RESPONSIBLE FOR KPI COMPLIANCE As a Customer Service Analyst, it is crucial to ensure effective management of assigned requirements through proactive follow-up, direct contact, and detailed analysis of customer needs. This role entails a constant commitment to ensuring compliance with departmental performance indicators, with the ultimate goal of meeting and exceeding customer satisfaction expectations" "2\. PRIORITIZATION AND ORGANIZATION As a Customer Service Analyst, it is essential to maintain a high level of organization to effectively manage multiple customers and their personalized needs. Prioritizing tasks and meeting deadlines in a dynamic and fast-paced environment is essential to guarantee quality service and customer satisfaction" "3\. TOOLS AND UPDATES As a Customer Service Analyst, it is essential to effectively use company-provided tools to conduct proactive and efficient customer management. This involves not only utilizing available tools but also understanding and working with databases to collect, analyze, and extract relevant information that contributes to improving the customer experience" "4\. CRITICAL CASE MANAGEMENT Handle, resolve, generate alerts for, and conduct root cause analysis of critical cases received via internal and external channels" "5\. DATABASE MANAGEMENT Expert database management—including the ability to manage, organize, and analyze data in a structured manner—is crucial to success in customer service management, enabling informed decision-making and personalization of customer interactions to more effectively meet their needs." "8\. RESOURCE ADMINISTRATION Administer assigned human and physical resources, following established guidelines, to ensure full and proper performance of customer service analysts—whether on-site or remotely" **Candidate Requirements** -------------------------- * Proficiency in office productivity tools * Student pursuing an administrative degree * Experience in customer service **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 90,000 people who work every day toward our firm Purpose—Simplify and Enjoy Life More. We operate in 9 countries and comprise major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, and Falabella Inmobiliario. Each of these entities shapes who we are, and together—as One Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. If you are a Falabella employee, review all available courses in the Falabella Academy, which will help you continue advancing your development and prepare for your next adventure with us!
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
