Position Summary: A prominent courier and logistics company is seeking a Customer Service Manager to lead the department’s operations, ensuring timely service delivery and continuous improvement. Key Highlights: 1. Lead Customer Service operations and continuous improvement. 2. Manage customer requests and monitor key performance indicators. 3. Coordinate departments and supervise compliance with standards. Customer Service Manager – Bogotá A leading company in the courier and logistics sector is currently seeking a Customer Service Manager to lead the department’s operations, ensuring timely service delivery, achievement of management KPIs, and continuous process improvement. Requirements Bachelor’s degree in Business Administration, Industrial Engineering, Marketing, Communications, or related fields. Minimum 3 years of experience in customer service, call center operations, face-to-face and telephone customer handling, team leadership, conflict resolution, and information analysis. Main Responsibilities Lead and supervise Customer Service operations within logistics. Manage customer requests, exceptions, and incidents. Monitor management KPIs and implement improvement actions. Conduct audits of service channels (Inbound and Outbound). Coordinate involved departments to ensure process compliance. Supervise operational resource utilization and adherence to quality policies and standards. Conditions Salary: To be agreed upon based on experience. Working Hours: 42 hours per week. Contract Type: To be determined. Work Location: Bogotá. Work Location: On-site employment
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
