Job Summary: We are seeking an Administrative Assistant to provide guidance and support to patients, schedule appointments, and manage complaints, inquiries, and suggestions (PQRs), ensuring empathetic and efficient service. Key Highlights: 1. Patient service role in the healthcare sector 2. Opportunity for teamwork 3. Management of situations involving patients and insurance providers **Administrative Assistant / Nursing Assistant – IPS Sigmedical** At **IPS Sigmedical**, we are looking for **an Administrative Assistant** with strong communication skills and appropriate handling of patient-related situations. We seek **technical or technological personnel**, preferably with backgrounds in health-related fields (e.g., Nursing Assistant), and **at least one year of in-person and telephone customer service experience in the healthcare sector**. The selected candidate will be responsible for **providing patient guidance and support, appointment scheduling, managing complaints, inquiries, and suggestions (PQRs), handling insurance providers and prepaid medicine plans**, ensuring timely, empathetic, and efficient service. **Working Hours:** Monday to Wednesday: 7:00 a.m. to 5:00 p.m. Thursday and Friday: 7:00 a.m. to 4:00 p.m. It is essential to have **flexible availability**, as working hours may occasionally extend to approximately **5:30 p.m. or 5:40 p.m.** due to patient flow. **Salary:** * Base salary: $2\.000\.000 plus all statutory benefits **Work Location:** Mosquera, Funza, Madrid, and Calle 13 office (rotating shifts) If you are passionate about **user service and teamwork**, this is an excellent opportunity to join our team. Employment Type: Full-time Work Mode: On-site
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
