Job Summary: You will provide technical support, ensuring service excellence through resource administration, report and metric management, and managing first-level requirements for end users remotely. Key Highlights: 1. Technical support with service excellence 2. Requirement management and resource administration 3. Remote support with quality, effectiveness, and efficiency DESCRIPTION Provide technical support, ensuring service excellence through resource administration, report and/or metric management, and handling first-level requirements for the organization's end users. You will be responsible for delivering remote support to users with the highest quality, effectiveness, and efficiency for incidents, requests, or changes handled remotely. You will be responsible for managing activities related to incidents and requests received through management tools. REQUIREMENTS Technical or technological degree in systems, telecommunications, or related fields. ITIL Foundation v3 certification is desirable. Advanced knowledge of office application support, microcomputing, laptop and PC support, printers, multifunction devices, antivirus software, operating systems, and remote management systems. Basic knowledge of networks and telecommunications. Minimum 1.5 years of experience in: service desks, customer service handling, and telephone communication skills.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
