Engineer Manager

Description

Summary: Seeking an Engineer Manager passionate about people, business, and strategy to lead a newly created Packet Core/5GC team in Latin America, focusing on efficient service delivery and operational excellence. Highlights: 1. Lead and develop a new team in Packet Core / 5GC business across Latin America. 2. Drive operational excellence, customer satisfaction, and strategic growth. 3. Foster strong customer relationships and introduce new technologies. **Join our Team** ----------------- **About this opportunity:** We are excited to announce the opportunity to join Ericsson as an **Engineer Manager** supporting the **Packet Core / 5GC business across Latin America**. In this role, you will ensure customer value and satisfaction through efficient service delivery while working closely with global delivery centers, product units, and customer\-facing teams. You will lead a newly created team and play a key role in building capabilities, driving operational excellence, and supporting customers across the LATAM market. This opportunity is ideal for a leader who is passionate about people, business, and strategy, and who thrives in a dynamic delivery environment. **What you will do:** * Lead and develop a team through performance management, career development, competence development, recruitment, and resource management. * Drive team engagement, communication, and effective utilization of resources. * Ensure smooth transitions from pre\-sales to delivery and successful execution of service delivery commitments. * Lead project delivery activities within the Packet Core domain and support delivery readiness and growth planning. * Build high\-performing teams through recruitment, capability development, and talent management. * Manage talent demand and talent pools, including leveraging global service delivery centers. * Drive operational and delivery excellence through quality, knowledge sharing, continuous improvement, and automation initiatives. * Build strong relationships with customers and stakeholders while supporting escalation management and business needs. * Collaborate with other leaders across Packet Core and Core Network domains to support solutions, resource planning, and delivery success. * Introduce new technologies and capabilities to customers while fostering continuous improvement and profitability. * Foster strong customer relationships at management levels and oversee financial and quality performance metrics. **The skills you bring:** * Bachelor's degree in Engineering. An MSc, MBA, or equivalent experience is preferred. * Proven leadership experience as a line manager or team lead. * Ability to lead, coach, motivate, and develop high\-performing teams. * Proven experience in planning, recruiting, and building competence. * Cloud Core experience across solutions, products, and services. * Understanding of CSS Service Delivery processes, models, and strategy. * Strong stakeholder management skills with the ability to mobilize support across customers, partners, and internal organizations. * Knowledge of delivery operations, sales processes, and financial management principles. * Strong communication, customer engagement, and market awareness skills. * Passion for quality, competitiveness, and continuous improvement. **Location:** This position is open to candidates based in any location across Latin America