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Customer Experience Analyst64521023735683120

Indeed

Customer Experience Analyst

A Customer Experience Specialist is responsible for resolving non\-technical customer issues with clarity, empathy, and a focus on customer satisfaction. They play a key role in creating and maintaining knowledge base articles to enable proactive self\-help for customers. The CES empowers users, making their experience effortless through compassion and deep product knowledge. **Responsibilities** Should be able to assist all assigned products to the team such as Asset Store, Refunds, Pixyz, UCP nested products, Speedtree, Plastic SCM, and other products in the pipeline. **Answer user questions with clarity and empathy through Zendesk:** * Respond promptly to customer inquiries through email, prioritizing based on user types and channels, ensuring a high level of clarity and empathy. * Follow up on rated tickets and engage with users considering cancellation to offer pause options. * Provide support for various non\-technical areas, including license support, Unity product inquiries, account management on user systems, etc. * Regularly share insights on customer challenges and issues with the global team. * Collaborate with colleagues for second opinions or intervention on complex tickets. **Knowledge Management:** * Create, maintain, and update knowledge base articles to facilitate customer self\-help (KCS implementation) * Flag outdated articles for revision and propose new articles as needed. * Collaborate with Knowledge Base admins to stay informed about new processes. **Collaboration:** * Collaborate with internal stakeholders to relay customer feedback and actively participate in new product onboarding meetings. * Cross\-collaborate with different internal teams to positively impact the business in areas of need.

Cundinamarca, Colombia

Negotiable Salary

Indeed

System Administrator

**Description:** We are seeking an energetic and detail\-oriented System Administrator to join our team in La Vega, Dominican Republic. **Fluency in English, both spoken and written, is essential, as the role involves providing support to end\-users in the United States.** The selected individual will be responsible for the analysis, design, implementation, and support of our network and server IT infrastructure, with a focus on maintaining a stable and efficient environment. This role will also involve providing end\-user support and ensuring the security and reliability of our systems. **Responsibilities:** * Provide in\-person, over\-the\-phone, and remote technical support for servers, workstations, and network equipment, primarily to end\-users in the United States. * Promptly respond to support requests, troubleshoot issues, and follow procedures for ticket escalation and documentation. * Design, implement, monitor, and maintain network and Windows systems infrastructure in a multi\-site environment. * Install and configure server hardware and software. * Plan and perform system\-wide changes to production devices with minimal service interruptions. * Plan, install, and configure routers, firewalls, wireless access points, and switches, with a focus on Ubiquiti equipment. * Plan and implement network security measures, manage security policies, perform security assessments, schedule and perform monthly security patches, and maintain security posture with Intrusion Detection, Intrusion Prevention, Antivirus, Antispyware, and Antimalware tools. * Manage and support on\-site data center, including rack\-mountable servers and network equipment. * Test system disaster recovery procedures. * Research, design, and implement IT solutions in response to business needs. * Work with end\-user IT Support Technicians to remedy ongoing system issues. * Interact with third\-party hardware and/or software vendors by initiating and supporting vendor services as necessary. * Develop and maintain effective working relations with users, vendors, and coworkers. * Stay abreast of emerging technology to support future company needs and validate new technologies proposed for use. * Provide training to staff on various technical subjects. * Install, configure, maintain, and troubleshoot end\-user workstation hardware, software, and peripheral devices. * Assist in installing, monitoring, maintaining, and troubleshooting network and server infrastructure, including physical and virtual servers, switches, routers, wireless access points, and firewalls. * Schedule and perform regular computer equipment upgrades, including firmware, operating systems, and application updates. * Maintain accurate inventory and supporting documentation for hardware and software. * Can pull and route Cat5/Cat6 cables, terminate network jacks, and patch panels. **Requirements:** * Patient, well\-organized, creative, energetic, with a positive attitude and customer\-oriented. * Must have meticulous attention to detail, analytical skills to quickly diagnose problems and devise viable solutions, and excellent communication skills to share solutions. * Must be able to effectively manage time and multiple concurrent tasks and projects. * Can work independently and as part of a team to ensure that the job is completed. * Must be able to communicate effectively and work well with a variety of people. * Must be able to create and maintain clear and easily understandable documentation for the current and proposed states of infrastructure. * Should have a solid sense of commitment and responsibility, with a desire to be proactive and take initiative. * Occasional evening/weekend work is expected for installations and/or troubleshooting. * Able to lift up to 50 pounds of technical equipment. * Willing to work one weekend day per week. * Proven analytical and creative problem\-solving abilities. * 2\+ years of experience in computer/network support. **Technical Requirements:** * Must have 3\+ years of in\-depth working knowledge of Windows Server 2019, Windows Server 2022, IIS, Active Directory, WDS, WSUS, DNS, DHCP, and Network Load Balancers, including hands\-on experience designing, maintaining, and administering each product. * Well\-versed experience with Hyper\-V, including managing, troubleshooting, and configuring it. * 5\+ years of experience working with Windows 10/11\. * Experience with firewall management and a basic understanding of network terminologies. * Knowledge of TCP/IP and networking protocols with the ability to troubleshoot networking issues. Network switching and routing experience is required, with experience configuring and troubleshooting issues with Access Points and Switches, especially Ubiquiti. * Experience working with Azure or Oracle OCI is highly desirable. * Experience with Group Policy Management is mandatory. * Experience with IIS Servers, including configuring and troubleshooting, is mandatory. * Scripting skills (VBScript, PowerShell) are preferred. * Experience with enterprise disaster recovery and backup is an asset. * Experience working with NetSuite is an asset. * Working knowledge of Office 2019/2021 (Word, Excel, Outlook, PowerPoint, etc.). * Knowledge of server, computer, and office equipment hardware: installation, maintenance, repair, and upgrade. * Working knowledge of Google Workspace is an asset. **Education:** * Associate or Bachelor’s Degree in Computer Information Systems or equivalent is required. * MCSA, MCSE, MTA, CCNA, CCNP, CompTIA A\+ or Net\+ certifications are a plus.

2M22+22 La Vega, Cundinamarca, Colombia

Negotiable Salary

Project Director - Availability to travel63837371230209122

Indeed

Project Director - Availability to travel

### **Company: CORPROGRESO** Fees: TO BE AGREED Contract: Service provision contract Duration: 10 months Location: CUNDINAMARCA, Colombia Active: September 30, 2025 Professional card is mandatory Professional Field / Area of Knowledge: Systems Engineering, Telematics and related fields; GEOGRAPHIC AND ENVIRONMENTAL ENGINEER; TOPOGRAPHIC ENGINEER Experience: 10 Years ### **GENERAL DESCRIPTION** We are seeking 1 university professional in Economics and/or Administrative Sciences (business administration, public administration, economics, marketing and international business, public accounting), Engineering (industrial, administrative, productivity, civil, forestry, environmental, financial, cadastral and geodetic, topographic, geographic, systems engineering, telematics, agricultural, mining, metallurgy and related fields), Law and fields related to the SNIES basic knowledge cores, with a specialization in any of the following: Project management, administration, evaluation and management of geographic information quality, Geoinformatics, geographic information systems, Urban and regional planning, Territorial planning and environmental management, Urban and regional planning, Population studies and/or social project evaluation, Civil engineering and/or public policies and/or environment and/or geography, Public policies, Environment, Geography, Geomatics, Valuations, Engineering Management Systems, and related fields. Must have 10 years of certified professional experience after degree, including at least 1 year of experience in roles such as project management or coordination, direction, coordination, supervision, supervisory support, project leadership, and 2 years in property management and/or cadastral processes and/or mass property surveying

Cundinamarca, Colombia

Negotiable Salary